Installation issues

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  • Last Post 3 weeks ago
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marissa.gaylord posted this 3 weeks ago

When I download Ansys 18.1 everything installs but then I go to open workbench and everything is very small I can not read any of the tabs.  have tried re-installation. I have tried changing text size settings but nothing is working. Due to this I am unable to do any modeling on ansys because the task bar is not legible. I have attached an image of exactly what is going on. Any advice on how to fix this would be greatly appreciated.


Thank you

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pgl posted this 3 weeks ago

Goodness! That's an eye chart for sure! Can you confirm what monitor resolution you are using? Is this a 4K HD monitor?

Do you get the same result if you lower the resolution of your monitor? 

 

marissa.gaylord posted this 3 weeks ago

My resolution is 3840 x 2160 I have tried almost every resolution available and it hasn't made a difference. I also changed tried changing the size. Any suggestions?

pgl posted this 3 weeks ago

I'm jealous, I'm using 1920 x 1080 on each of two monitors. Others have noted scaling issues with ultra high resolution graphics cards. Let me look into this some more.

  

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marissa.gaylord posted this 3 weeks ago

Okay Thank  you so much for your help let me know if you need anymore information from me. 

pgl posted this 3 weeks ago

Unfortunately we do not support UHD and 4K resolution displays.  A workaround that others report as working fine is to reduce the resolution (try 1920 x 1080) and then also adjust your windows scaling settings. Reboot after making the resolution changes. Also try <right-clicking> on the ANSYS Workbench shortcut and select Properties. Under Compatibility select "Disable display scaling on high DPI settings".  Here's what my Properties dialog box looks like:

 

marissa.gaylord posted this 3 weeks ago

I fixed it!! Thank you so much for your help! 

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mtominsky posted this 3 weeks ago

How did you fix the issue?

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pgl posted this 3 weeks ago

Excellent that you fixed the issue :-)  What was the magic tweak that finally sorted this for you? 

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marissa.gaylord posted this 3 weeks ago

Hey Guys Sorry for the delayed response on this. Below is an image of how I solved this issue. I right clicked on the Ansys workbench, then under compatibility tab. I selected "Override high DPI scaling behavior. Scaling performed by Application." Then select apply and reopen Ansys. You may need to restart computer to have your select applied but I did not have to restart.  I hope this helps others that are having similar issues. 

 

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pgl posted this 3 weeks ago

Perfect. Thanks for sharing that this worked.  

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