I am accessing academic license through VPN connection. Its giving me error "A general failure occurred during the solution process."

I tried to install RMS, after I try to solve through My computer, background or My computer, Overnight its giving the errors

"An error occurred when the post processor attempted to load a specific result. Please review all messages".

"Current result file may not contain requested result data" .

"Please clear the solution and solve again"

Please help.