Another Work bench only opening a grey window [RESOLVED]

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  • Last Post 20 June 2019
ParsleyNeale posted this 07 June 2019

Hello, 

I am following along with the video tutorials from cornell and get to the step where I double click model to open Mechanical, a grey window appears and nothing else, when exited this error is shown,

'Error while waiting for Mechanical initialization to complete. Either the application crashed or Workbench los communication with it.'

I have read similar problems in other posts how ever none of the fixes worked for me. I think it maybe due to installing on a different drive to that the OS is on? 

I have included screenshots of things requested in other threads.

Hope someone can help as Im also starting a university course where I need to use Ansys.

 

Attached Files

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tsiriaks posted this 07 June 2019

Hi ParsleyNeale,

Do you get the same issue if you were to open Design Modeler for the Geometry ?

Have you tried this setting for your Nvidia ?

right click on the desktop then launch Nvidia Control Panel >> Manage 3D settings >> set Preferred graphics processor to be "High-performance NVIDIA processor.

Please also post the screenshot of the output of the 'set' command (without quote ' ' ) from CMD Prompt.

Thanks,

Win

ParsleyNeale posted this 07 June 2019

Thanks for the reply tsiriaks,

no, the design modeler opens ok and am able to use it, I have downloaded latest drivers for the graphics card, and tried turning of the anti virus.

I couldnt find the setting you suggested for the nvidia graphics card, I forced open gl to use the gfx instead of having it on auto, but this didnt help.

Here is the screen i get when i follow your directions, and also the set CMd prompt.

 

tsiriaks posted this 07 June 2019

Hi ParsleyNeale,

Please also include the top part of the output of 'set' command.

For the Nvidia setting, click 'Add' , then choose the Workbench shortcut. I think yours should be here 

"E:\ANSYS2\ANSYS Inc\ANSYS Student\v192\Framework\bin\Win64\runwb2.exe"

then, make sure that you also set to use Geforce GTX , not Auto , for the OpenGL

Thanks,

Win

ParsleyNeale posted this 08 June 2019

Hello again,

I tried adding the shortcut and using the setting you recomended, still no luck.

Sorry, I didnt realise there was more onscreen of the set, heres the new image below.

I shall try uninstalling19.2 and instaling the newer version to see if that version works.

ParsleyNeale posted this 08 June 2019

So installed the newest version of ansys and also put on a hard drive with much more space ( the drive on before was almost full) to see if that helped, 

but alas exactly the same probem.

Heres the updated set screen shot,

any ideas would be very helpful.

Attached Files

ParsleyNeale posted this 08 June 2019

Also, not sure if this is anything to do with anything,

but I can open ANSYS Academic Teaching Introductory Utility Menu, which I found by typing mechanical into the start bar,

but this doesnt look like the mechanical window that opens in the cornell tutorial

tsiriaks posted this 10 June 2019

Thanks for the info.

Trying a later version is a good test.

I think you must have open the 'Mechanical APDL' GUI. Is the background black ? This is an old GUI back in the day before we have this Mechanical GUI in Workbench.

Two more things that you can try

1. Try with 1 monitor and make sure you are using Nvidia.

2. Try launching Workbench with the following commands (in CMD Prompt)

set PATH=C:\WINDOWS\system32;C:\WINDOWS;C:\WINDOWS\System32\Wbem

"E:\ANSYS2\ANSYS Inc\ANSYS Student\v192\Framework\bin\Win64\runwb2.exe"

Thanks,

Win

 

ParsleyNeale posted this 11 June 2019

Hi thanks for the response,

Yes, the mechanical APDL is the older GU~I.

I tried one monitor through the NVIDIA control panel, still no luck.

I also tried the CMD prompts (Id previously tried these from looking at other posts, but did them fresh again) still just a grey mechanical window.

I also tried recreating the project schematic ive been using from scratch following the tutorial again, to make sure it wasnt something i'd done wrong along the way to cause this.

I really apreciate the help, and would love to try any more ideas you have?

ParsleyNeale posted this 11 June 2019

Could it be a license problem? I have tried starting mechanical with the property license setting set to "Use License Preference" and "ANSYS Academic Teaching Introduction "

ParsleyNeale posted this 12 June 2019

Also just tried unplugging every peripheral but one monitor, keyboard and mouse. 

Still no change

ParsleyNeale posted this 12 June 2019

Sorry for all the posts, just putting here what i try as i do it.

Added exceptions to my antivirus of Ansys folders in %appdata%

Also deleted all ansys %appdata%, to force them to be created a new and fresh.

Mechanical still not working.

tsiriaks posted this 12 June 2019

Thanks for the info.

I don't' think you have a licensing issue but we can check

What's the output of the following command

"E:\ANSYS2\ANSYS Inc\ANSYS Student\Shared Files\Licensing\Winx64\ansysli_util" -checkout MECH_STRUCT

 

Let's check your installation. Do you have any .err file under

E:\ANSYS2\ANSYS Inc\ANSYS Student\

If not, please post the content of your E:\ANSYS2\ANSYS Inc\ANSYS Student\install.log

Thanks,

Win

ParsleyNeale posted this 12 June 2019

 "D:\Programs\Ansys\ANSYS Inc\ANSYS Student\Shared Files\Licensing\Winx64\ansysli_util" -checkout MECH_STRUCT

2019/06/12 20:116    INFO                Demo license file D:\Programs\Ansys\ANSYS Inc\ANSYS Student\Shared Files\Licensing\student.lic exists.

MECH_STRUCT OUT id=DESKTOP-81LCARC-Jonjo-12780-002378 shared_info=DESKTOP-81LCARC-Jonjo-12780-012693 is_sharable=yes server=53117@127.0.0.1 is_academic=yes has_academic_logo=yes max_h_elem=0 max_nodes=0 max_struct_nodes=0 max_faces=0 max_bodies=0 max_species=0 min_cell_size=0 max_depth=0

        Resolved by Feature: id=183 feature=aa_t_i product=ANSYS Academic Teaching Introductory

No errors, i can see in the ANSYS Student folder, would they be generated as a text document? If so none there.

Here is the content of my instal log,,,

 

 

>>>--------------------------------------->

Start Installation: Sat Jun 8 10:14:27 2019

Revision: 2019 R2

 

Platform specifics:

    Windows

Username of Installer: DESKTOP-81LCARC\Jonjo

User Has Administrator Privileges

C:\Users\Jonjo\AppData\Local\Temp\ans_install_tmp12960\instcore.exe -usetempdir C:\Users\Jonjo\AppData\Local\Temp\ans_install_tmp12960 -launchdir E:\Ansys_zip\ANSYSACADEMICSTUDENT_2019R2_WINX64 -admin

Initial mount directory:

    E:\Ansys_zip\ANSYSACADEMICSTUDENT_2019R2_WINX64

Installation Directory:

    D:\Programs\Ansys\ANSYS Inc\ANSYS Student

 

Windows x64

 

 

 

 

Date verification complete...No conflicts found.

 

The installation will copy the prerequisite setup files from the media in case you need to reconfigure later or if you need to configure client machines for products installed to a network share.

This may take a while ...

Successfully copied prerequisites from media.

 

You don't need to install any prerequisites.

 

Reading the installation media contents - please wait.

 

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RSS is disabled

 

Performing licensing configuration via the following command...

   "D:\Programs\Ansys\ANSYS Inc\ANSYS Student\Shared Files\bin\winx64\tclsh.exe" "D:\Programs\Ansys\ANSYS Inc\ANSYS Student\Shared Files\Licensing\licadmin\scripts\LicAdminMain.itcl"  -silentinstallclient -release "2019 R2" -lang en-us 

 

Licensing configuration has completed.

 

Running D:\Programs\Ansys\ANSYS Inc\ANSYS Student\v194\commonfiles\configs\winx64\config\AnsConfigCommon.exe

Configuring ANSYS TurboGrid ...

 

 

 

Running D:\Programs\Ansys\ANSYS Inc\ANSYS Student\v194\commonfiles\configs\winx64\config\AnsConfigTG.exe

Creating Start menu items for ANSYS client licensing ...

Running D:\Programs\Ansys\ANSYS Inc\ANSYS Student\v194\commonfiles\configs\winx64\config\AnsConfigWB.exe

 

Running D:\Programs\Ansys\ANSYS Inc\ANSYS Student\v194\Framework\bin\Win64\Ans.DriverSetup.exe

 

Failed to add/update profile.

Running "D:\Programs\Ansys\ANSYS Inc\ANSYS Student\v194\RSM\bin\AnsConfigRSM.exe" -encodingUTF8

 

 

 

Configuring RSM...

 

 

 

 

 

 

 

Configuring default RSM and ARC Port numbers for 2019 R2 ...

 

 

 

Done!

 

 

 

 

 

 

 

User has Administrator privileges

 

 

 

 

 

 

 

----------------------------------------------------------------------------------

 

 

 

Creating Start Menu Shortcut for RSM 2019 R2 Configuration...

 

 

 

Created Shortcut C:\ProgramData\Microsoft\Windows\Start Menu\Programs\ANSYS 2019 R2\Remote Solve Manager\RSM Configuration 2019 R2.lnk

 

 

 

Creating Start Menu Shortcut for RSM 2019 R2 Job Monitor...

 

 

 

Created Shortcut C:\ProgramData\Microsoft\Windows\Start Menu\Programs\ANSYS 2019 R2\Remote Solve Manager\RSM Job Monitoring 2019 R2.lnk

 

 

 

Creating Start Menu Shortcut for RSM 2019 R2 Cluster Monitor...

 

 

 

Created Shortcut C:\ProgramData\Microsoft\Windows\Start Menu\Programs\ANSYS 2019 R2\Remote Solve Manager\RSM Cluster Monitoring 2019 R2.lnk

 

 

 

Creating Start Menu Shortcut for ARC 2019 R2 Configuration...

 

 

 

Created Shortcut C:\ProgramData\Microsoft\Windows\Start Menu\Programs\ANSYS 2019 R2\Remote Solve Manager\ARC Configuration 2019 R2.lnk

Running D:\Programs\Ansys\ANSYS Inc\ANSYS Student\v194\commonfiles\configs\winx64\config\AnsConfigANSYS.exe

 

 

 

 

 

Adding write permissions for Users and Administrators group ...

Running D:\Programs\Ansys\ANSYS Inc\ANSYS Student\v194\commonfiles\configs\winx64\config\AnsConfigCFX.exe

Configuring ANSYS Viewer ...

Running D:\Programs\Ansys\ANSYS Inc\ANSYS Student\v194\commonfiles\configs\winx64\config\AnsConfigSpaceClaim.exe

Configuring ACP ...

 

 

 

Running D:\Programs\Ansys\ANSYS Inc\ANSYS Student\v194\commonfiles\configs\winx64\config\AnsConfigACP.exe

Configuring Help ...

 

 

 

Running D:\Programs\Ansys\ANSYS Inc\ANSYS Student\v194\commonfiles\configs\winx64\config\AnsConfigHelp.exe

 

ANSYS Internet Doc has been configured.

Running D:\Programs\Ansys\ANSYS Inc\ANSYS Student\v194\commonfiles\configs\winx64\config\AnsConfigCHEMKIN.exe

Running D:\Programs\Ansys\ANSYS Inc\ANSYS Student\v194\commonfiles\configs\winx64\config\AnsConfigFORTE.exe

Running D:\Programs\Ansys\ANSYS Inc\ANSYS Student\v194\commonfiles\configs\winx64\config\AnsConfigFENSAP.exe

Running "D:\Programs\Ansys\ANSYS Inc\ANSYS Student\v194\aisol\..\commonfiles\CAD\bin\winx64\Ans.CadInt.CADConfigurationUtility.exe"

 

 

 

 

 

 

 

Log files is D:\Programs\Ansys\ANSYS Inc\ANSYS Student\v194\CADConfigLogs\Latest\CADConfigurationMgr.log

 

 

 

MessageLogger.logFilePath is D:\Programs\Ansys\ANSYS Inc\ANSYS Student\v194\CADConfigLogs\Latest\CADConfigurationMgr.log

 

 

 

ErrorLogger.errorFilePath is D:\Programs\Ansys\ANSYS Inc\ANSYS Student\v194\CADConfigLogs\CADConfigurationMgr.err

 

 

 

Prerequisites ..... Configure Success

 

 

 

SCDM  Workbench  PlugIn ..... Configure Success

 

Successfully created file associations.

 

 

Installation Complete: Sat Jun 8 10:24:07 2019

<---------------------------------------<<<

 

 

 

 

tsiriaks posted this 12 June 2019

Hmm, this looks good.

Do you have any security software (Firewall, Anti-virus, etc.) ? If so, can you try turning all of them off , for a quick test ? If it helps, we can turn them back on and add exclusions afterwards.

If that doesn't work, please post the screenshot of this grey Mechanical window with the setup in Workbench project GUI.

Thanks,

Win

 

ParsleyNeale posted this 14 June 2019

No luck with turning of firewall/antivirus

heres the greyed out window and settings

tsiriaks posted this 14 June 2019

Can you post the entire Workbench window while this Mechanical hangs ? Also, make sure to click the 'Show 2 Messages' in Workbench.

ParsleyNeale posted this 16 June 2019

Sure, here it is. This is while mechanical is open but greyed out, a new identical error message appears when I give up and cross off the mechanical window.

Ive waited up to an hour to make sure, but usually around 5 minutes, also when using task manager ansys and an ansys module with the same icon as mechanical comes up with 0% processing used.

 

Attached Files

ParsleyNeale posted this 16 June 2019

I also just skipped a head in the cornell tutorials to create a new broject involving importing some geometry,

Mechanical still hangs even in this new project too.

tsiriaks posted this 17 June 2019

hmm, that's odd.

Just for a kick, can you

ping localhost -4

also

ping 127.0.0.1

tsiriaks posted this 17 June 2019

Also, not sure if you have tried this

Manually register the DLLs listed below by starting a Command Prompt "as administrator" , then issue the following command

regsvr32.exe ole32.dll

regsvr32.exe atl.dll

regsvr32.exe oleaut32.dll

regsvr32.exe scrrun.dll

regsvr32.exe jscript.dll

regsvr32.exe vbscript.dll

 

 

 

ParsleyNeale posted this 18 June 2019

The pings,,,,

C:\Users\Jonjo>ping localhost -4

 

Pinging DESKTOP-81LCARC [127.0.0.1] with 32 bytes of data:

Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

 

Ping statistics for 127.0.0.1:

    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

    Minimum = 0ms, Maximum = 0ms, Average = 0ms

 

 

C:\Users\Jonjo>ping 127.0.0.1

 

Pinging 127.0.0.1 with 32 bytes of data:

Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

 

Ping statistics for 127.0.0.1:

    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

    Minimum = 0ms, Maximum = 0ms, Average = 0ms

 

 

Trying the manual registration of DLLs now

 

 

ParsleyNeale posted this 18 June 2019

Well the manualregistrations of DLLs did something, i am now getting two script error warnings over and over again instead of the grey window.

I know that this is more likely to be a step backwards, but im just glad to be staring at something different

tsiriaks posted this 18 June 2019

Can you try deleting (or renaming) the C:\Users\<username>\AppData\Roaming\ansys

does it work ?

or can you try creating a new/test Windows user account and see if that user has the same issue ?

Thanks,

Win

ParsleyNeale posted this 19 June 2019

Deleting the app data works! 

Must have been in conjunction with registering the DLL's.

Thanks so much, was begining to loose hope, youv'e been an amazing help.

Id be interested to know your thoughts on where all the trouble came from?

tsiriaks posted this 19 June 2019

That's great !

Yes, Workbench must have saved some data of when the DLL's were corrupted , so we had to rename the %appdata% again.

Sorry, I can't really say why some of these DLL's were corrupted, it's in your Windows file systems.

Could you mark the thread as 'resolved' ('Is Solution') , so we know this has been addressed ?

Thanks,

Win

ParsleyNeale posted this 20 June 2019

Sure, and thanks again

Close