Could not create file required to determine products to be displayed in the License dropdown list

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  • Last Post 14 February 2019
  • Topic Is Solved
flobo posted this 12 February 2019

Hello,

The following error pops-up when opening "Mechanical APDL Launcher"

error window

 

Things to note about my installation:

- I am able to execute Icepack and SpaceClaim without any issues

- I have installed all ANSYS programs on the D:\ drive of the computer, not the C:\ (main) drive

- I am running Windows 10

 

Thank you!

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tsiriaks posted this 14 February 2019

Thank you for sharing.

Yes, this is correct, you should remove this and ANSYSLIC_DIR , so that you could change the installation path.

 

flobo posted this 14 February 2019

Hello,

 

I believe I have solved all of the problems. Just want to share the solution to that last issue I had.

In order to change the default directory: ALL PREVIOUS INSTALLATIONS OF LIC. MANAGER MUST BE REMOVED

In some instances, that includes removing or deleting the license manager services:

 

If this cannot be performed using task manager, it can be done using the command prompt:

SC DELETE servicename

In the case of the services shown above

SC DELETE "ANSYS, Inc. License Manager"

SC DELETE "ANSYSLicensingTomcat"

Note that the " " may or may not be needed...

After, reboot/restart your machine!

flobo posted this 14 February 2019

I think I found the culprit

 

For some reason, I cannot change the path during installation.

Could this be a factor of pre-sets of previous installation?

tsiriaks posted this 13 February 2019

Your ANSYSLIC_DIR is set to a wrong path. It should be

ANSYSLIC_DIR=D:\ANSYS Inc\Shared Files\Licensing

flobo posted this 13 February 2019

 

and...

 

tsiriaks posted this 13 February 2019

open CMD Prompt, then issue the following command

set

and post the entire output of it here.

Also, go to your installation directory (e.g., C:\Program Files\ANSYS Inc\Shared Files\Licensing) , then open ansyslmd.ini with any text editor app like notepad and post its content here.

flobo posted this 13 February 2019

Win,

 

When I access the client, I already have a license listed.

 

I tried erasing it and writing it again... I get the same issue...

Any other thoughts?

 

Also... keep in mind... that only the mechanical suite seems to not work for some reason. I can run SpaceClaim, Icepak, and Fluent...

tsiriaks posted this 12 February 2019

Hi flobo,

Launch the Client ANSLIC_ADMIN Utility v19.3 with "run as administrator" > Specify the License Server Machine > Add Server Machine Specification > in the Hostname 1 box , type the hostname of the license server > OK 

Does this help ?

Thanks,

Win

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