EMERGENCY HELP FOR ANSYS 19.0 STUDENT well,,,,,,,AGAIN!

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  • Last Post 15 February 2019
dytian7678 posted this 14 February 2019

I have installed Ansys Student V 19.0,and I need AIM,so I downloaded it carefully.

But I can not install because:

I put it right in Disk D,but still not working.

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tsiriaks posted this 14 February 2019

See the discussions/suggestions in here

https://studentcommunity.ansys.com/thread/problem-with-installation-of-ansys-19-2/

Normally, it has to do with your systems language or your username or folders that has non-English letters.

Thanks,

Win

dytian7678 posted this 15 February 2019

Thanks !!!

dytian7678 posted this 15 February 2019

dytian7678 posted this 15 February 2019

Here is my DX Diag;

I am so sorry that it is all Chinese.

But I don't think it is the wrong of Language,bucause I have just installed Ansys Student V 19.0 just several days before.

dytian7678 posted this 15 February 2019

The username is Chinese,by the way.

And I don't think it matter,either.

dytian7678 posted this 15 February 2019

------------------
System Information
------------------
      Time of this report: 2/15/2019, 168:24
             Machine name: JUST-A-RATHER-V
               Machine Id: {9D81FD1C-755B-4897-A962-9D56A8E96A94}
         Operating System: Windows 10 家庭中文版 64-bit (10.0, Build 17134) (17134.rs4_release.180410-1804)
                 Language: Chinese (Simplified) (Regional Setting: Chinese (Simplified))
      System Manufacturer: Hewlett-Packard
             System Model: HP Notebook
                     BIOS: F.0D (type: UEFI)
                Processor: Intel(R) Core(TM) i7-5500U CPU @ 2.40GHz (4 CPUs), ~2.4GHz
                   Memory: 8192MB RAM
      Available OS Memory: 8108MB RAM
                Page File: 3663MB used, 4955MB available
              Windows Dir: C:\Windows
          DirectX Version: DirectX 12
      DX Setup Parameters: Not found
         User DPI Setting: 96 DPI (100 percent)
       System DPI Setting: 96 DPI (100 percent)
          DWM DPI Scaling: Disabled
                 Miracast: Available, with HDCP
Microsoft Graphics Hybrid: Supported
           DxDiag Version: 10.00.17134.0001 64bit Unicode

------------
DxDiag Notes
------------
      Display Tab 1: No problems found.
      Display Tab 2: No problems found.
        Sound Tab 1: No problems found.
          Input Tab: No problems found.

--------------------
DirectX Debug Levels
--------------------
Direct3D:    0/4 (retail)
DirectDraw:  0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay:  0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow:  0/6 (retail)

---------------
Display Devices
---------------
           Card name: Intel(R) HD Graphics 5500
        Manufacturer: Intel Corporation
           Chip type: Intel(R) HD Graphics Family
            DAC type: Internal
         Device Type: Full Device (POST)
          Device Key: Enum\PCI\VEN_8086&DEV_1616&SUBSYS_80C2103C&REV_09
       Device Status: 0180200A [DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER]
 Device Problem Code: No Problem
 Driver Problem Code: Unknown
      Display Memory: 4181 MB
    Dedicated Memory: 128 MB
       Shared Memory: 4053 MB
        Current Mode: 1366 x 768 (32 bit) (60Hz)
         HDR Support: Not Supported
    Display Topology: Internal
 Display Color Space: DXGI_COLOR_SPACE_RGB_FULL_G22_NONE_P709
     Color Primaries: Red(0.569836,0.332531), Green(0.328625,0.581555), Blue(0.159680,0.141125), White Point(0.313977,0.329602)
   Display Luminance: Min Luminance = 0.500000, Max Luminance = 270.000000, MaxFullFrameLuminance = 270.000000
        Monitor Name: Generic PnP Monitor
       Monitor Model: unknown
          Monitor Id: CMN15CA
         Native Mode: 1366 x 768(p) (60.003Hz)
         Output Type: Internal
Monitor Capabilities: HDR Not Supported
Display Pixel Format: DISPLAYCONFIG_PIXELFORMAT_32BPP
      Advanced Color: Not Supported
         Driver Name: igdumdim64.dll,igd10iumd64.dll,igd10iumd64.dll,igd12umd64.dll
 Driver File Version: 20.19.0015.5058 (English)
      Driver Version: 20.19.15.5058
         DDI Version: 12
      Feature Levels: 11_1,11_0,10_1,10_0,9_3,9_2,9_1
        Driver Model: WDDM 2.0
 Graphics Preemption: Triangle
  Compute Preemption: Thread group
            Miracast: Supported
 Hybrid Graphics GPU: Integrated
      Power P-states: Not Supported
      Virtualization: Not Supported
          Block List: No Blocks
  Catalog Attributes: Universal:False Declarative:False
   Driver Attributes: Final Retail
    Driver Date/Size: 2018/8/16 8:00:00, 39861952 bytes
         WHQL Logo'd: Yes
     WHQL Date Stamp: Unknown
   Device Identifier: {D7B78E66-5556-11CF-4E60-CDA0B5C2D935}
           Vendor ID: 0x8086
           Device ID: 0x1616
           SubSys ID: 0x80C2103C
         Revision ID: 0x0009
  Driver Strong Name: oem24.inf:5f63e53468b7076c:iBDWM_w10:20.19.15.5058ci\ven_8086&dev_1616&subsys_80c2103c
      Rank Of Driver: 00D10001

    D3D9 Overlay: Supported
             DXVA-HD: Supported
        DDraw Status: Enabled
          D3D Status: Enabled
          AGP Status: Enabled
       MPO MaxPlanes: 1
            MPO Caps: Not Supported
         MPO Stretch: Not Supported
     MPO Media Hints: Not Supported
         MPO Formats: Not Supported
    PanelFitter Caps: Not Supported
 PanelFitter Stretch: Not Supported

Card name: AMD Radeon R5 M330
        Manufacturer: Advanced Micro Devices, Inc.
           Chip type: AMD Radeon Graphics Processor (0x6660)
            DAC type: Internal DAC(400MHz)
         Device Type: Render-Only Device
          Device Key: Enum\PCI\VEN_1002&DEV_6660&SUBSYS_80C2103C&REV_83
       Device Status: 0180200A [DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER]
 Device Problem Code: No Problem
 Driver Problem Code: Unknown
      Display Memory: 6089 MB
    Dedicated Memory: 2036 MB
       Shared Memory: 4053 MB
        Current Mode: Unknown
         HDR Support: Unknown
    Display Topology: Unknown
 Display Color Space: Unknown
     Color Primaries: Unknown
   Display Luminance: Unknown
         Driver Name: aticfx64.dll,aticfx64.dll,aticfx64.dll,amdxc64.dll
 Driver File Version: 8.17.0010.1404 (English)
      Driver Version: 15.201.1101.0
         DDI Version: 12
      Feature Levels: 11_1,11_0,10_1,10_0,9_3,9_2,9_1
        Driver Model: WDDM 2.0
 Graphics Preemption: DMA
  Compute Preemption: DMA
            Miracast: Not Supported by Graphics driver
 Hybrid Graphics GPU: Discrete
      Power P-states: Not Supported
      Virtualization: Not Supported
          Block List: No Blocks
  Catalog Attributes: N/A
   Driver Attributes: Final Retail
    Driver Date/Size: 2015/8/6 8:00:00, 1493008 bytes
         WHQL Logo'd: Yes
     WHQL Date Stamp: Unknown
   Device Identifier: Unknown
           Vendor ID: 0x1002
           Device ID: 0x6660
           SubSys ID: 0x80C2103C
         Revision ID: 0x0083
  Driver Strong Name: oem13.inf:cb0ae414cd3c0002:ati2mtag_R503:15.201.1101.0ci\ven_1002&dev_6660&subsys_80c2103c&rev_83
      Rank Of Driver: 00D10000
         Video Accel: Unknown
         DXVA2 Modes: Unknown
      Deinterlace Caps: n/a
        D3D9 Overlay: Unknown
             DXVA-HD: Unknown
        DDraw Status: Enabled
          D3D Status: Enabled
          AGP Status: Enabled
       MPO MaxPlanes: 0
            MPO Caps: Not Supported
         MPO Stretch: Not Supported
     MPO Media Hints: Not Supported
         MPO Formats: Not Supported
    PanelFitter Caps: Not Supported
 PanelFitter Stretch: Not Supported

tsiriaks posted this 15 February 2019

Hi dytian7678 ,

Not sure why it worked for you earlier but we have seen lots of cases with this issue causing by non-English username (and maybe also the systems language)

Please first try username with only English letters and let us know if that helps.

Thanks,

Win

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