Error downloading 18.1 or 18.2 student

  • 1.7K Views
  • Last Post 30 November 2017
  • Topic Is Solved
nicocampbell10 posted this 14 September 2017

I cannot download any of the versions of ANSYS for some reason. The error is below. Please help.

An error occurred while processing your request.

Reference #50.a6a5c348.1505432472.38c983d

Thank you,

Nico

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pgl posted this 14 September 2017

Thanks Nico,

We are aware of this issue and are working diligently to fix it. The file server is temporarily down whilst we update the download packages.

I don't have an ETA for when this will be fixed yet, but anticipate within 12 hours. Apologies for this inconvenience. 

tuannguyen posted this 15 September 2017

Hi pgl,

I have a same issue when downloading.

Hopefully you can fix it soon.

Thank you.

Tuan

nicocampbell10 posted this 15 September 2017

Thanks Nico,

We are aware of this issue and are working diligently to fix it. The file server is temporarily down whilst we update the download packages.

I don't have an ETA for when this will be fixed yet, but anticipate within 12 hours. Apologies for this inconvenience. 

 

Its been nearly 12 hours and no change. Also, is 18.0 still available for download? It is not listed in prior releases.

Thanks

Nico

pgl posted this 15 September 2017

The download issue has been fixed! Thanks for your patience! 

twz94 posted this 16 September 2017

Hi! I'm currently facing the same problem.

An error occurred while processing your request.

Reference #50.db174b17.1505584680.3d3fee5

Thanks,

wz

jeremiah.hellmuth@cqumail.com posted this 17 September 2017

hi, i am getting an error message when i try and download the ANSYS Student Software 18.2. below is a copy of the error message.

 

An error occurred while processing your request.

Reference #50.1e517368.1505634167.4f5b94b5

axon7 posted this 17 September 2017

I am also getting the same error.

 

An error occurred while processing your request.

Reference #50.6ce86768.1505657438.e7a93f3

 

ninjahatory posted this 17 September 2017

I'm getting the same error.

nicocampbell10 posted this 17 September 2017

The problem is not fixed

pgl posted this 17 September 2017

Goodness! Looks the download problem has returned! Apologies.

This is impacting the ANSYS Student 18.2 and 18.1 downloads, plus AIM Student 18.1.

A small consolation is that I have verified that the AIM Student 18.2 product download is working fine as of 3:20 pm PDT today. 

We'll endeavor top get this fixed ASAP on Monday EDT (USA).

twz94 posted this 18 September 2017

Hi, I'm now able to download ANSYS Student 18.2!

Thank you for fixing the problem

axon7 posted this 18 September 2017

Download works now. Thanks alot

nicocampbell10 posted this 18 September 2017

The download is back up for 18.1 as well. 

Thank you

ninjahatory posted this 18 September 2017

It's working, thank you.

pgl posted this 18 September 2017

Yes indeed the issue (a dynamic link) has been fixed. 

Once again apologies for any inconvenience.

Enjoy the product and thanks for participating in the ANSYS Student Community.  

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RMH85 posted this 25 October 2017

I was trying to download the academic version 18.1. There seems to be the same issue as mentioned above. Would it be possible to look into this issue again?

Thanks very much already

vganore posted this 28 October 2017

I have just checked. Download is working fine. 

Vishal Ganore, ansys.com/student

mkelgo posted this 30 October 2017

Hello, 

Problem with downloading Ansys Student 18.2 remains.

An error occurred while processing your request.

Reference #30.8d1f1602.1509377652.538d7f5f

 

Best regards,

 

Markov M.E. posted this 30 October 2017

hi, same problem now with ansys student 18.2


An error occurred while processing your request.

Reference #30.8d1f1602.1509384317.5453eee5

akenk posted this 13 November 2017

Hello

I am also having same error (An error occurred while processing your request.

Reference #30.871f1602.1510613911.2525319)

 when trying to download Ansys student 18.2 (same with v18.1 and v17.2).

Hoping for a quick solution.

Best Regards,

 

FIXED

Leonardo posted this 14 November 2017

Hi, 

I'm also having the same error. Both v18.1 and v18.2.

Thanks in advance for your help. 

Regards, 

akshayj10 posted this 17 November 2017

Hello,

I am getting the same error

An error occurred while processing your request.

Reference #30.3db62d17.1510932289.3f8f7b0

if there is a fix for this error please share.

Thank You,

Akshay

akshayj10 posted this 17 November 2017

Hello,

 

I am facing the same issue

An error occurred while processing your request.

Reference #30.3db62d17.1510932289.3f8f7b0

If there is any fix please share.

 

Thank you,

Akshay Jadhav

Gabriel Meier posted this 18 November 2017

Facing the same issue

 

An error occurred while processing your request.

Reference #30.27b7efc7.1510967453.10ed2bd3

If there is any fix, please share.

 

Thank you,

Gabriel Meier

 

ceegeehen posted this 18 November 2017

I've got an error as well, trying to download the student version:

An error occurred while processing your request.

Reference #30.9729d242.1510973273.8748efa

 

LongBlack posted this 28 November 2017

Hi I am also getting same issue

 

An error occurred while processing your request.

Reference #30.d7fd6dcb.1511828964.9904f3b

If theres any fix plz share.

 

Thanks

 

vganore posted this 30 November 2017

Download is working fine. It could be browsers issue. Try clearing your browser's cookies and cache. Let me know if that works. 

Procedure to do that in chrome is explained here (Step 1 to 5).

http://windowsreport.com/error-occurred-while-processing-your-request-windows-10/

Vishal Ganore, ansys.com/student

Snivelyk1 posted this 30 November 2017

The error can be avoided by changing from https to http in the address line of the product download page.  When the error arises just delete the "s" from the "https" in the address line and hit enter

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