Error occurs when attempting to save files in Workbench. Access Denied.

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  • Last Post 02 February 2018
Julian posted this 19 January 2018

I installed and used the student addition Ansys 18.2 for two approximately 2 weeks. Now it is not functional.

I can no longer save any files. I receive the following error message when attempting to save. I am able to save before I open DesignModeler, but unable to save after opening DM.

Access Denied Error Message

I reinstalled 18.2 to try to resolve the issue and also tried installing 18.1. I receive the same error message with 18.1 and am unable to save any files after opening DM.

If I try to access subfolders within .test_files.backup through file explorer I also receive a message that access is denied.

Any help would be greatly appreciated.

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vganore posted this 19 January 2018

Looks like editing permission is not given to the file. Try opening Workbench as "Run as Administrator". See if that helps.

Vishal Ganore, ansys.com/student

Julian posted this 19 January 2018

Thanks for the suggestion, I tried that earlier, but unfortunately it didn't work.

I also made sure to run the setup files as administrator when installing.

Here is the error message I receive when running 18.1 as administrator after attempting to save in DM:

Error message with details

Also, FYI I'm running in Windows 10 with it's latest updates.

vganore posted this 19 January 2018

Some more suggestions:

1. Check the permissions given to folder "ANSYS". All modifying permissions to folder. 

2. Disable any antivirus and firewall.

Vishal Ganore, ansys.com/student

Julian posted this 20 January 2018

I've tried saving to multiple locations including documents, c:\temp, etc. and none work. I adjusted security permissions for the ANSYS folder for all users to full control.

All folders on the computer have the read-only checkbox checked. After un-checking the read-only checkbox and reopening properties, it is checked again. I confirmed however that i am able to read/write within that folder. I checked another Windows 10 computer and it also had all folders with the read only checkbox checked, so I don't think that's the issue.

I turned off thee firewall and virus protection and get the same error message, so that does not appear to be the issue.

I installed 17.2 and get the same error.

I suspect that a windows update which was pushed the same day I last successfully saved an ANSYS file (12/12/17) is to blame, unless you have any other suggestions.

 

Julian posted this 02 February 2018

I did a repair installation of windows 10 and still get the same error message. Not sure what else I can try. Note that I installed Ansys student 18.2 on another windows 10 machine (with a full re-installation of Windows) and was able to run it successfully.

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