I have a Install problem

  • Last Post 26 December 2018
lux7104 posted this 11 September 2018

I have installed but failed with this sentence.

 ***** IMPORTANT NOTE: WARNINGS/ERRORS were detected! *****

 ***** Log File: C:\Program Files\ANSYS Inc\install.err *****

and attached file has created in installed folder

what should i do?


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jcallery posted this 11 September 2018

Hi Lux7104,

Unfortunately we cannot download attachments.

Can you paste into a post the errors you are seeing?

Also which version of the Ansys Products are you installing?

Thank you,


lux7104 posted this 14 September 2018

Here it is. 

And, there are nothing created in start menu and desktop.

tsiriaks posted this 14 September 2018

Hi lux7104,

Could you also copy-paste the content of the file that you attached into the post ? As jcallery has stated, we can't download file attachment.

One quick observation is the path in your screenshot shows student version is installed in a non-default path

(C:\Program Files\ANSYS Student    as opposed to the default path  C:\Program Files\ANSYS Inc\ANSYS Student)

; however, the error/warning message that you show in your first post say

 ***** Log File: C:\Program Files\ANSYS Inc\install.err *****

This is the default path when you install commercial products/packages.

Could you show all the package names that you've used and are trying to install ?

Thank you,


lux7104 posted this 15 September 2018

Well, the file extension is '.err' so I can't open that file either. 

that's why i asked you.

And i didn't changed any default things in install 

and first post was about V17.2 i've tried several times to install ansys by changing another versions but the error has occurred each time.

that file was found in an answer given by a respondent on this site.

now i'm trying to setup the 'Ansys student 18.2' again.

in this time installed in correct path but the error is as a before. 


Thank you.

rwoolhou posted this 17 September 2018

The .err file should open in a text editor. Please can you check you have enough disk space and are running the setup file as Admin. 

OsmanSiddique posted this 24 December 2018

Extract the files into C:\Program Files\ANSYS Inc and then run the setup as administrator. This should solve your problem.

tsiriaks posted this 26 December 2018

Don't extract the zipped files (installation package) into C:\Program Files\ANSYS Inc , just extract it anywhere else that you have executable permission, then run the setup.exe as 'run as admin'. Then, you can specify your installation directory/path to that location (this is the default path if you use academic or commercial installation packages)