Icepak Installation Error

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  • Last Post 05 December 2018
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upot2 posted this 05 December 2018

Hello,

I have an issue opening existing files on Icepak 19.0.  When I click on 'Existing' to open an an existing Icepak file, I get the error attached in the picture below. I am able to unpack tzr files and open them up on Icepak, however I am unable to load existing files. Since I would need to load existing files to recover previously saved solutions, this is not ideal. Can someone tell me how I go about addressing this issue? 

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mmadore posted this 05 December 2018

Hello,

 

Can you please check to be sure you are not using C:\Windows\Temp for your TEMP or Working directories? It is trying to access that directory as you can see in the first line of the error.  You should not use C:\Windows for any temp or working directories. You can check the environment variables, or if you right-click on Icepak you can also look at the Properties for the "Start In" directory.

 

Thank you,
Matt

upot2 posted this 05 December 2018

Hello Matt,

This is what I see on right clicking 'Properties'. Could you tell me what I need to do to solve this? Or how I go about checking environment variables and making changes?

mmadore posted this 05 December 2018

To check your environment variables you can open a command prompt and run this command and provide the resulting envout.log file? It will be created in the directory currently displayed in the command prompt prior to the > symbol.

set > envout.log

 

Thank you,
Matt

upot2 posted this 05 December 2018

Hi Matt,

Thanks, I changed the environment variable to the right directory and it works fine. 

 

 

mmadore posted this 05 December 2018

Excellent, happy to hear it. Have a wonderful day.

 

Thank you,
Matt

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