Invalid Ansys Product Code

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  • Last Post 14 June 2019
Jonathan974 posted this 28 May 2019

Hello,

I downloaded Ansys Student Package on the Website and I follow all instruction,

The installation was successful but when I launch Mechanical APDL Ansys automatically get closed and there is `Invalid Ansys Product Code` in the commander, just after `FATAL ERROR`

I don`t understand why I tried to re install,

Thank you

 

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Geo Karnos posted this 28 May 2019

Hello Jonathan974,

 

How are you launching MAPDL?
Did you try launching it by choosing:

Mechnical APDL Launcher

What happens if you launch "Workbench" ?

Best,

Geo

 

 

Jonathan974 posted this 28 May 2019

Hello,

Even if I launch MAPDL with admin rights there is the same problem...

By launcher, same problem too : the commander get opened and then it closed itself with the same error message.

When I launch Workbench, there is the initialization windows and then : `Unexpected error : The following addins could not be loaded ; Ans.SceneChart.SceneGraphQddin. The software will exit.

 

Thank you

Jonathan974 posted this 29 May 2019

No one has a idea of solution ?

I tried to re install on D:\ but same problem, I guess I will try to re download the package on the website and then we will see..

 

Jonathan974 posted this 29 May 2019

However Fluent 2019 R1 works perfectly I guess, there is no error message at the launching

 

Thank you

Geo Karnos posted this 29 May 2019

Hello Jonathan,

 

Can you attach the solve.out(file.out) from the run where you receive the error?

Also, by commander, do you mean the Dos Command Prompt window?

 

Thank You,

Geo

Jonathan974 posted this 29 May 2019

Hi,

I opened the file1. OUT I had :

 

 

 *** FATAL ***                           CP =       0.016   TIME= 21:546

 Invalid ANSYS product code.                                             

 

 ************************************************************************

 The above error is non-recoverable by ANSYS                             

  ANSYS run terminated by the indicated error                            

  Current data base saved if possible.                                   

 ************************************************************************

 

 

 *---------------------------------------------------------------------------*

 |                                                                           |

 |                       DISTRIBUTED ANSYS RUN COMPLETED                     |

 |                                                                           |

 |---------------------------------------------------------------------------|

 |                                                                           |

 | Ansys 2019 R1               Build 19.3         UP20181204     WINDOWS x64 |

 |                                                                           |

 |---------------------------------------------------------------------------|

 |                                                                           |

 | Database Requested(-db)     1 MB    Scratch Memory Requested         0 MB |

 | Maximum Database Used       1 MB    Maximum Scratch Memory Used      1 MB |

 |                                                                           |

 |---------------------------------------------------------------------------|

 |                                                                           |

 |        CP Time      (sec) =          0.016       Time  =  21:546        |

 |        Elapsed Time (sec) =          9.000       Date  =  05/29/2019      |

 |                                                                           |

 *---------------------------------------------------------------------------*

This is the same thing wrote in the Dos command prompt ( what I called commander, sorry)

 

Thanks in advance,

Jonathan974 posted this 30 May 2019

Hi,

 

I have tried to re download the Student Package and to re install, I obtain the sane result ....

I don't know what should I do..

tsiriaks posted this 30 May 2019

For your APDL issue, check this 

https://studentcommunity.ansys.com/thread/ansys-mechanical-apdl-2019-r1-doesn-t-run/

For your Workbench issue, please try creating a new Windows user account with pure English letters in the name. Also, make sure your systems language is English and ANSYS is installed on the directory (path) that contains only English letters, space, and numbers.

Thanks,

Win

Jonathan974 posted this 13 June 2019

Hi,

 

I have tried everything you advised me and it still not works....

I have seen on the website Ansys Student that Ansys 2019 R2 is available and not the R1, maybe I will try to install this version 2019 R2 and see.

Furthermore, on y MAPDL Launcher in the license tab I can see : ANSYS Academic Teaching Introductory, is this OK ?

 

Thanks,

 

J.

tsiriaks posted this 13 June 2019

That license is fine.

Try 2019 R2 and if you see errors in any applications, please post the screenshot of it here

Thanks,

Win

Jonathan974 posted this 14 June 2019

Hi,

 

I've reset my computer by re installing Windows and then installing Ansys MAPDL and guess what everything is working,

I think I had corrupted files the first time I've installed Ansys on my computer.

 

Thanks for your consideration we can close the topic I guess,

Regards,

 

J.

tsiriaks posted this 14 June 2019

That's good to hear !

Thank you for letting us know.

Win

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