Issue - installer stuck at 96%, at Configuring ANSYS Viewer

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  • Last Post 1 weeks ago
SSTan posted this 1 weeks ago

I have tried download the latest student Ansys 2019 R3 but it kept hanging on 96%, where it's trying to configuring ANSYS Viewer for hours.

I have actually try to install on both of my drivers (Drive C and Drive D) thinking it might be my driver issue. 

but I found out that at Driver C my installation is "complete with error" where the file size is only 4GB 

while Driver D kept on stuck at 96% but with a file size of 40GB. 

 

I tried to uninstall both of them but they also stuck at 0%. 

 

Please help ~ 

Thanks 

SSTAN

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SSTan posted this 1 weeks ago

The detailed process log is as below : 

>>>--------------------------------------->

Start Installation: Fri Feb 14 16:48:51 2020

Revision: 2019 R3

 

Platform specifics:

Windows

Username of Installer: MSI\TanSo

User Has Administrator Privileges

C:\Users\TanSo\AppData\Local\Temp\ans_install_tmp3344\instcore.exe -usetempdir C:\Users\TanSo\AppData\Local\Temp\ans_install_tmp3344 -launchdir C:\Users\TanSo\OneDrive\Desktop\ANSYSACADEMICSTUDENT_2019R3_WINX64 -admin

Initial mount directory:

C:\Users\TanSo\OneDrive\Desktop\ANSYSACADEMICSTUDENT_2019R3_WINX64

Installation Directory:

D:\ANSYS Inc

 

Windows x64

 

 

 

 

Date verification complete...No conflicts found.

 

The installation will copy the prerequisite setup files from the media in case you need to reconfigure later or if you need to configure client machines for products installed to a network share.

This may take a while ...

Successfully copied prerequisites from media.

 

You don't need to install any prerequisites.

 

Reading the installation media contents - please wait.

 

Extraction: C:\Users\TanSo\OneDrive\Desktop\ANSYSACADEMICSTUDENT_2019R3_WINX64\framewrk\WINX64.7z ...

Extraction: C:\Users\TanSo\OneDrive\Desktop\ANSYSACADEMICSTUDENT_2019R3_WINX64\instcore\tcl\COMMON.TGZ ...

Extraction: C:\Users\TanSo\OneDrive\Desktop\ANSYSACADEMICSTUDENT_2019R3_WINX64\instcore\tcl\WINX64.TGZ ...

Extraction: C:\Users\TanSo\OneDrive\Desktop\ANSYSACADEMICSTUDENT_2019R3_WINX64\common\WINX64.7z ...

Extraction: C:\Users\TanSo\OneDrive\Desktop\ANSYSACADEMICSTUDENT_2019R3_WINX64\commoninstall\WINX64.7z ...

Extraction: C:\Users\TanSo\OneDrive\Desktop\ANSYSACADEMICSTUDENT_2019R3_WINX64\configs\common\WINX64.7z ...

Extraction: C:\Users\TanSo\OneDrive\Desktop\ANSYSACADEMICSTUDENT_2019R3_WINX64\cpythext\WINX64.7z ...

Extraction: C:\Users\TanSo\OneDrive\Desktop\ANSYSACADEMICSTUDENT_2019R3_WINX64\cpythnew\WINX64.7z ...

Extraction: C:\Users\TanSo\OneDrive\Desktop\ANSYSACADEMICSTUDENT_2019R3_WINX64\turbogrd\WINX64.7z ...

Extraction: C:\Users\TanSo\OneDrive\Desktop\ANSYSACADEMICSTUDENT_2019R3_WINX64\configs\tg\WINX64.7z ...

Extraction: C:\Users\TanSo\OneDrive\Desktop\ANSYSACADEMICSTUDENT_2019R3_WINX64\cfxcomon\WINX64.7z ...

Extraction: C:\Users\TanSo\OneDrive\Desktop\ANSYSACADEMICSTUDENT_2019R3_WINX64\instutil\INSTUTIL.7z ...

Extraction: C:\Users\TanSo\OneDrive\Desktop\ANSYSACADEMICSTUDENT_2019R3_WINX64\instcore\tcl\COMMON.TGZ ...

Extraction: C:\Users\TanSo\OneDrive\Desktop\ANSYSACADEMICSTUDENT_2019R3_WINX64\instcore\tcl\WINX64.TGZ ...

Extraction: C:\Users\TanSo\OneDrive\Desktop\ANSYSACADEMICSTUDENT_2019R3_WINX64\instcore\tk\COMMON.TGZ ...

Extraction: C:\Users\TanSo\OneDrive\Desktop\ANSYSACADEMICSTUDENT_2019R3_WINX64\instcore\tk\WINX64.TGZ ...

Extraction: C:\Users\TanSo\OneDrive\Desktop\ANSYSACADEMICSTUDENT_2019R3_WINX64\configs\clientlicensing\WINX64.7z ...

Extraction: C:\Users\TanSo\OneDrive\Desktop\ANSYSACADEMICSTUDENT_2019R3_WINX64\configs\wb\WINX64.7z ...

Extraction: C:\Users\TanSo\OneDrive\Desktop\ANSYSACADEMICSTUDENT_2019R3_WINX64\sgcharts\WINX64.7z ...

Extraction: C:\Users\TanSo\OneDrive\Desktop\ANSYSACADEMICSTUDENT_2019R3_WINX64\fwgfx\WINX64.7z ...

Extraction: C:\Users\TanSo\OneDrive\Desktop\ANSYSACADEMICSTUDENT_2019R3_WINX64\addins\WINX64.7z ...

Extraction: C:\Users\TanSo\OneDrive\Desktop\ANSYSACADEMICSTUDENT_2019R3_WINX64\addincfg\wb\WINX64.7z ...

Extraction: C:\Users\TanSo\OneDrive\Desktop\ANSYSACADEMICSTUDENT_2019R3_WINX64\corewb\WINX64.7z ...

Extraction: C:\Users\TanSo\OneDrive\Desktop\ANSYSACADEMICSTUDENT_2019R3_WINX64\cads\cadaisol\WINX64.7z ...

Extraction: C:\Users\TanSo\OneDrive\Desktop\ANSYSACADEMICSTUDENT_2019R3_WINX64\cads\cadregistry\WINX64.7z ...

Extraction: C:\Users\TanSo\OneDrive\Desktop\ANSYSACADEMICSTUDENT_2019R3_WINX64\ekm\WINX64.7z ...

Extraction: C:\Users\TanSo\OneDrive\Desktop\ANSYSACADEMICSTUDENT_2019R3_WINX64\addincfg\ekm\WINX64.7z ...

Extraction: C:\Users\TanSo\OneDrive\Desktop\ANSYSACADEMICSTUDENT_2019R3_WINX64\addincfg\minerva\WINX64.7z ...

Extraction: C:\Users\TanSo\OneDrive\Desktop\ANSYSACADEMICSTUDENT_2019R3_WINX64\meshing\WINX64.7z ...

Extraction: C:\Users\TanSo\OneDrive\Desktop\ANSYSACADEMICSTUDENT_2019R3_WINX64\blademodeler\WINX64.7z ...

Extraction: C:\Users\TanSo\OneDrive\Desktop\ANSYSACADEMICSTUDENT_2019R3_WINX64\apipsrv\WINX64.7z ...

Extraction: C:\Users\TanSo\OneDrive\Desktop\ANSYSACADEMICSTUDENT_2019R3_WINX64\designmodeler\WINX64.7z ...

Extraction: C:\Users\TanSo\OneDrive\Desktop\ANSYSACADEMICSTUDENT_2019R3_WINX64\syscplg\WINX64.7z ...

Extraction: C:\Users\TanSo\OneDrive\Desktop\ANSYSACADEMICSTUDENT_2019R3_WINX64\cfxcomon\WINX64.7z ...

Extraction: C:\Users\TanSo\OneDrive\Desktop\ANSYSACADEMICSTUDENT_2019R3_WINX64\rsm\WINX64.7z ...

Extraction: C:\Users\TanSo\OneDrive\Desktop\ANSYSACADEMICSTUDENT_2019R3_WINX64\addincfg\turbosys\WINX64.7z ...

Extraction: C:\Users\TanSo\OneDrive\Desktop\ANSYSACADEMICSTUDENT_2019R3_WINX64\sec\WINX64.7z ...

Extraction: C:\Users\TanSo\OneDrive\Desktop\ANSYSACADEMICSTUDENT_2019R3_WINX64\ccm\WINX64.7z ...

Extraction: C:\Users\TanSo\OneDrive\Desktop\ANSYSACADEMICSTUDENT_2019R3_WINX64\cads\acispara\WINX64.7z ...

Extraction: C:\Users\TanSo\OneDrive\Desktop\ANSYSACADEMICSTUDENT_2019R3_WINX64\ansys\WINX64.7z ...

Extraction: C:\Users\TanSo\OneDrive\Desktop\ANSYSACADEMICSTUDENT_2019R3_WINX64\voxel\WINX64.7z ...

Extraction: C:\Users\TanSo\OneDrive\Desktop\ANSYSACADEMICSTUDENT_2019R3_WINX64\configs\ansys\WINX64.7z ...

Extraction: C:\Users\TanSo\OneDrive\Desktop\ANSYSACADEMICSTUDENT_2019R3_WINX64\addincfg\ansys\WINX64.7z ...

Extraction: C:\Users\TanSo\OneDrive\Desktop\ANSYSACADEMICSTUDENT_2019R3_WINX64\solver\WINX64.7z ...

Extraction: C:\Users\TanSo\OneDrive\Desktop\ANSYSACADEMICSTUDENT_2019R3_WINX64\aas\WINX64.7z ...

Extraction: C:\Users\TanSo\OneDrive\Desktop\ANSYSACADEMICSTUDENT_2019R3_WINX64\data\DATA.GZ ...

Extraction: C:\Users\TanSo\OneDrive\Desktop\ANSYSACADEMICSTUDENT_2019R3_WINX64\apdl\APDL.GZ ...

Extraction: C:\Users\TanSo\OneDrive\Desktop\ANSYSACADEMICSTUDENT_2019R3_WINX64\geompara\WINX64.7z ...

Extraction: C:\Users\TanSo\OneDrive\Desktop\ANSYSACADEMICSTUDENT_2019R3_WINX64\addincfg\mech\WINX64.7z ...

Extraction: C:\Users\TanSo\OneDrive\Desktop\ANSYSACADEMICSTUDENT_2019R3_WINX64\autodyn\WINX64.7z ...

Extraction: C:\Users\TanSo\OneDrive\Desktop\ANSYSACADEMICSTUDENT_2019R3_WINX64\addincfg\autodyn\WINX64.7z ...

Extraction: C:\Users\TanSo\OneDrive\Desktop\ANSYSACADEMICSTUDENT_2019R3_WINX64\cfx\WINX64.7z ...

Extraction: C:\Users\TanSo\OneDrive\Desktop\ANSYSACADEMICSTUDENT_2019R3_WINX64\addincfg\cfx\WINX64.7z ...

Extraction: C:\Users\TanSo\OneDrive\Desktop\ANSYSACADEMICSTUDENT_2019R3_WINX64\configs\cfx\WINX64.7z ...

Extraction: C:\Users\TanSo\OneDrive\Desktop\ANSYSACADEMICSTUDENT_2019R3_WINX64\post\WINX64.7z ...

Extraction: C:\Users\TanSo\OneDrive\Desktop\ANSYSACADEMICSTUDENT_2019R3_WINX64\cfxcomon\WINX64.7z ...

Extraction: C:\Users\TanSo\OneDrive\Desktop\ANSYSACADEMICSTUDENT_2019R3_WINX64\cff\WINX64.7z ...

Extraction: C:\Users\TanSo\OneDrive\Desktop\ANSYSACADEMICSTUDENT_2019R3_WINX64\fluentc\WINX64.7z ...

Extraction: C:\Users\TanSo\OneDrive\Desktop\ANSYSACADEMICSTUDENT_2019R3_WINX64\fluents\WINX64.7z ...

Extraction: C:\Users\TanSo\OneDrive\Desktop\ANSYSACADEMICSTUDENT_2019R3_WINX64\fluenta\WINX64.7z ...

Extraction: C:\Users\TanSo\OneDrive\Desktop\ANSYSACADEMICSTUDENT_2019R3_WINX64\fluentu\WINX64.7z ...

Extraction: C:\Users\TanSo\OneDrive\Desktop\ANSYSACADEMICSTUDENT_2019R3_WINX64\fluentp\WINX64.7z ...

Extraction: C:\Users\TanSo\OneDrive\Desktop\ANSYSACADEMICSTUDENT_2019R3_WINX64\fluentm\WINX64.7z ...

Extraction: C:\Users\TanSo\OneDrive\Desktop\ANSYSACADEMICSTUDENT_2019R3_WINX64\fluent2d\WINX64.7z ...

Extraction: C:\Users\TanSo\OneDrive\Desktop\ANSYSACADEMICSTUDENT_2019R3_WINX64\fluent2ddp\WINX64.7z ...

Extraction: C:\Users\TanSo\OneDrive\Desktop\ANSYSACADEMICSTUDENT_2019R3_WINX64\fluent3d\WINX64.7z ...

Extraction: C:\Users\TanSo\OneDrive\Desktop\ANSYSACADEMICSTUDENT_2019R3_WINX64\fluent3ddp\WINX64.7z ...

Extraction: C:\Users\TanSo\OneDrive\Desktop\ANSYSACADEMICSTUDENT_2019R3_WINX64\addincfg\fluent\WINX64.7z ...

Extraction: C:\Users\TanSo\OneDrive\Desktop\ANSYSACADEMICSTUDENT_2019R3_WINX64\configs\fluent\WINX64.7z ...

Extraction: C:\Users\TanSo\OneDrive\Desktop\ANSYSACADEMICSTUDENT_2019R3_WINX64\distcomp\WINX64.7z ...

Extraction: C:\Users\TanSo\OneDrive\Desktop\ANSYSACADEMICSTUDENT_2019R3_WINX64\addincfg\cfdpost\WINX64.7z ...

Extraction: C:\Users\TanSo\OneDrive\Desktop\ANSYSACADEMICSTUDENT_2019R3_WINX64\aview\WINX64.7z ...

Extraction: C:\Users\TanSo\OneDrive\Desktop\ANSYSACADEMICSTUDENT_2019R3_WINX64\configs\aview\WINX64.7z ...

Extraction: C:\Users\TanSo\OneDrive\Desktop\ANSYSACADEMICSTUDENT_2019R3_WINX64\spaceclm\WINX64.7z ...

Extraction: C:\Users\TanSo\OneDrive\Desktop\ANSYSACADEMICSTUDENT_2019R3_WINX64\configs\spaceclm\WINX64.7z ...

Extraction: C:\Users\TanSo\OneDrive\Desktop\ANSYSACADEMICSTUDENT_2019R3_WINX64\icemwb\WINX64.7z ...

Extraction: C:\Users\TanSo\OneDrive\Desktop\ANSYSACADEMICSTUDENT_2019R3_WINX64\electro\WINX64.7z ...

Extraction: C:\Users\TanSo\OneDrive\Desktop\ANSYSACADEMICSTUDENT_2019R3_WINX64\ecadxltr\WINX64.7z ...

Extraction: C:\Users\TanSo\OneDrive\Desktop\ANSYSACADEMICSTUDENT_2019R3_WINX64\cads\spatialiop\WINX64.7z ...

Extraction: C:\Users\TanSo\OneDrive\Desktop\ANSYSACADEMICSTUDENT_2019R3_WINX64\cads\spatial\WINX64.7z ...

Extraction: C:\Users\TanSo\OneDrive\Desktop\ANSYSACADEMICSTUDENT_2019R3_WINX64\acp\WINX64.7z ...

Extraction: C:\Users\TanSo\OneDrive\Desktop\ANSYSACADEMICSTUDENT_2019R3_WINX64\addins\acp\WINX64.7z ...

Extraction: C:\Users\TanSo\OneDrive\Desktop\ANSYSACADEMICSTUDENT_2019R3_WINX64\configs\acp\WINX64.7z ...

Extraction: C:\Users\TanSo\OneDrive\Desktop\ANSYSACADEMICSTUDENT_2019R3_WINX64\hlp\hlpviewer\HLPVIEWER.7z ...

Extraction: C:\Users\TanSo\OneDrive\Desktop\ANSYSACADEMICSTUDENT_2019R3_WINX64\configs\help\WINX64.7z ...

Extraction: C:\Users\TanSo\OneDrive\Desktop\ANSYSACADEMICSTUDENT_2019R3_WINX64\tp\WINX64.7z ...

Extraction: C:\Users\TanSo\OneDrive\Desktop\ANSYSACADEMICSTUDENT_2019R3_WINX64\tp\hdf5\WINX64.7z ...

Extraction: C:\Users\TanSo\OneDrive\Desktop\ANSYSACADEMICSTUDENT_2019R3_WINX64\tp\zlib\WINX64.7z ...

Extraction: C:\Users\TanSo\OneDrive\Desktop\ANSYSACADEMICSTUDENT_2019R3_WINX64\tp\jre\WINX64.7z ...

Extraction: C:\Users\TanSo\OneDrive\Desktop\ANSYSACADEMICSTUDENT_2019R3_WINX64\chemkin\WINX64.7z ...

Extraction: C:\Users\TanSo\OneDrive\Desktop\ANSYSACADEMICSTUDENT_2019R3_WINX64\configs\chemkin\WINX64.7z ...

Extraction: C:\Users\TanSo\OneDrive\Desktop\ANSYSACADEMICSTUDENT_2019R3_WINX64\forte\WINX64.7z ...

Extraction: C:\Users\TanSo\OneDrive\Desktop\ANSYSACADEMICSTUDENT_2019R3_WINX64\addincfg\forte\WINX64.7z ...

Extraction: C:\Users\TanSo\OneDrive\Desktop\ANSYSACADEMICSTUDENT_2019R3_WINX64\configs\forte\WINX64.7z ...

Extraction: C:\Users\TanSo\OneDrive\Desktop\ANSYSACADEMICSTUDENT_2019R3_WINX64\fensap\WINX64.7z ...

Extraction: C:\Users\TanSo\OneDrive\Desktop\ANSYSACADEMICSTUDENT_2019R3_WINX64\configs\fensap\WINX64.7z ...

Extraction: C:\Users\TanSo\OneDrive\Desktop\ANSYSACADEMICSTUDENT_2019R3_WINX64\configs\ansconfigdll\WINX64.7z ...

Extraction: C:\Users\TanSo\OneDrive\Desktop\ANSYSACADEMICSTUDENT_2019R3_WINX64\student\WINX64.7z ...

Extraction: C:\Users\TanSo\OneDrive\Desktop\ANSYSACADEMICSTUDENT_2019R3_WINX64\license\WINX64.7z ...

RSS is disabled

 

Performing licensing configuration via the following command...

"D:\ANSYS Inc\Shared Files\bin\winx64\tclsh.exe" "D:\ANSYS Inc\Shared Files\Licensing\licadmin\scripts\LicAdminMain.itcl" -silentinstallclient -release "2019 R3" -lang en-us

 

Licensing configuration has completed.

 

Running D:\ANSYS Inc\v195\commonfiles\configs\winx64\config\AnsConfigCommon.exe

Configuring ANSYS TurboGrid ...

 

Running D:\ANSYS Inc\v195\commonfiles\configs\winx64\config\AnsConfigTG.exe

Creating Start menu items for ANSYS client licensing ...

Running D:\ANSYS Inc\v195\commonfiles\configs\winx64\config\AnsConfigWB.exe

Running D:\ANSYS Inc\v195\Framework\bin\Win64\Ans.DriverSetup.exe

Failed to add/update profile.

Running "D:\ANSYS Inc\v195\RSM\bin\AnsConfigRSM.exe" -encodingUTF8

 

Configuring RSM...

 

 

 

Configuring default RSM and ARC Port numbers for 2019 R3 ...

 

Done!

 

 

 

User has Administrator privileges

 

 

 

----------------------------------------------------------------------------------

 

Creating Start Menu Shortcut for RSM 2019 R3 Configuration...

 

Created Shortcut C:\ProgramData\Microsoft\Windows\Start Menu\Programs\ANSYS 2019 R3\Remote Solve Manager\RSM Configuration 2019 R3.lnk

 

Creating Start Menu Shortcut for RSM 2019 R3 Job Monitor...

 

Created Shortcut C:\ProgramData\Microsoft\Windows\Start Menu\Programs\ANSYS 2019 R3\Remote Solve Manager\RSM Job Monitoring 2019 R3.lnk

 

Creating Start Menu Shortcut for RSM 2019 R3 Cluster Monitor...

 

Created Shortcut C:\ProgramData\Microsoft\Windows\Start Menu\Programs\ANSYS 2019 R3\Remote Solve Manager\RSM Cluster Monitoring 2019 R3.lnk

 

Creating Start Menu Shortcut for ARC 2019 R3 Configuration...

 

Created Shortcut C:\ProgramData\Microsoft\Windows\Start Menu\Programs\ANSYS 2019 R3\Remote Solve Manager\ARC Configuration 2019 R3.lnk

Running D:\ANSYS Inc\v195\commonfiles\configs\winx64\config\AnsConfigANSYS.exe

 

 

Adding write permissions for Users and Administrators group ...

Running D:\ANSYS Inc\v195\commonfiles\configs\winx64\config\AnsConfigCFX.exe

Configuring ANSYS Viewer ...

 

 

 

SSTan posted this 1 weeks ago

And when I uninstall, the software stuck at this 

Reading the installation media contents - please wait.

 

Extraction: D:\ANSYS Inc\v195\installer\instcore\tcl\COMMON.TGZ ...

Extraction: D:\ANSYS Inc\v195\installer\instcore\tcl\WINX64.TGZ ...

Processing selections for uninstall ...

 

 

Attempting to terminate running processes whose images will be removed ...

 

Successfully unregistered DLLs...

 

Running "D:\ANSYS Inc\v195\aisol\..\commonfiles\CAD\bin\winx64\Ans.CadInt.CADConfigurationUtility.exe" -unconfigure

 

 

 

Log files is D:\ANSYS Inc\v195\CADConfigLogs\Latest\CADConfigurationMgr.log

 

MessageLogger.logFilePath is D:\ANSYS Inc\v195\CADConfigLogs\Latest\CADConfigurationMgr.log

 

ErrorLogger.errorFilePath is D:\ANSYS Inc\v195\CADConfigLogs\CADConfigurationMgr.err

 

Prerequisites ..... Unconfigure Success

Running D:\ANSYS Inc\v195\commonfiles\configs\winx64\unconfig\AnsUnconfigCommon.exe

Unconfiguring ANSYS TurboGrid ...

 

Running D:\ANSYS Inc\v195\commonfiles\configs\winx64\unconfig\AnsUnconfigTG.exe

Running D:\ANSYS Inc\v195\commonfiles\configs\winx64\unconfig\AnsUnconfigWB.exe

Running "D:\ANSYS Inc\v195\RSM\bin\AnsUnconfigRSM.exe" -encodingUTF8

 

User has Administrator privileges

 

Unconfiguring RSM...

 

Removing Start Menu Shortcut for RSM Configuration ...

 

Deleted Shortcut C:\ProgramData\Microsoft\Windows\Start Menu\Programs\ANSYS 2019 R3\Remote Solve Manager\RSM Configuration 2019 R3.lnk

 

Removing Start Menu Shortcut for RSM Job Monitoring ...

 

Deleted Shortcut C:\ProgramData\Microsoft\Windows\Start Menu\Programs\ANSYS 2019 R3\Remote Solve Manager\RSM Job Monitoring 2019 R3.lnk

 

Removing Start Menu Shortcut for RSM Cluster Monitoring ...

 

Deleted Shortcut C:\ProgramData\Microsoft\Windows\Start Menu\Programs\ANSYS 2019 R3\Remote Solve Manager\RSM Cluster Monitoring 2019 R3.lnk

 

Removing Start Menu Shortcut for ARC Configuration ...

 

Deleted Shortcut C:\ProgramData\Microsoft\Windows\Start Menu\Programs\ANSYS 2019 R3\Remote Solve Manager\ARC Configuration 2019 R3.lnk

 

Deleted Shortcut Folder C:\ProgramData\Microsoft\Windows\Start Menu\Programs\ANSYS 2019 R3\Remote Solve Manager

Running D:\ANSYS Inc\v195\commonfiles\configs\winx64\unconfig\AnsUnconfigANSYS.exe

Running D:\ANSYS Inc\v195\commonfiles\configs\winx64\unconfig\AnsUnconfigCFX.exe

Unconfiguring ANSYS Viewer ...

 

 

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