Problem with the Student Version

  • 155 Views
  • Last Post 6 days ago
  • Topic Is Solved
Falcon posted this 05 April 2019

Hello to everyone, I'm a mechanical engineering student and I have a problem in the installation of the Student Version. When I open the software he gives me the error attached in the photo and I can't see the Analysis System on the left. Does someone know which mistake I made?

Attached Files

Order By: Standard | Newest | Votes
tsiriaks posted this 06 April 2019

check your installation directory under (default location) C:\Program Files\ANSYS Inc\ANSYS Student

and see if there is any file ends with .err 

Also, open up CMD Prompt, then issue the below command

set

and post the output of it here

Thanks,

Win

Falcon posted this 2 weeks ago

I apologize for the delay in replying. There are no .err files, the output is this.Prompt

jcallery posted this 2 weeks ago

Hi Falcon,

Can you please open the windows file explorer and type in the following in the address/path bar:

%APPDATA%\ansys\v193

Can you paste in the contents of the ApipUserConfig.txt and ApipUserConfig.xml files?

 

Thank you,

Jake

 

Falcon posted this 2 weeks ago

Sure, the ApipUserconfig.txt says "ANSYSProductImprovementProgram=on"

I can't find the file ApipUserConfig.xml . Is it in the same directory of the previous one?
I show you what I can see.

jcallery posted this 2 weeks ago

In that file, can you change "on" to:

off

 

Like:

ANSYSProductImprovementProgram=off

 

Then try relaunching the software.

 

The second file for me contains:

<?xml version="1.0" encoding="UTF-8" standalone="no" ?>

<apip>

 

  <applications>

    <mechanical>

      <optouthandled>true</optouthandled>

    </mechanical>

  </applications>

 

</apip>

 

Thank you,

Jake

Falcon posted this 2 weeks ago

I changed the on in off but it still gives me this error. 
For the second file I don't understand where I can find the things you have written. I can't see and Apip.xml 

dsurendr posted this 2 weeks ago

Hello Falcon,

Do you also have the commercial version of the software installed?

If so, can you please check if you have ansyslmd.ini file under C:\Program Files\ANSYS Inc\Shared Files\Licensing

Please remove the ANSYSLI_WB_USAGE line from there.

Falcon posted this 2 weeks ago

I only downloaded the student version from here https://www.ansys.com/it-it/academic/free-student-products

I don't have the file ansyslmd.ini in licensing as you can see in this shot 

tsiriaks posted this 2 weeks ago

Open CMD Prompt, then issue the following commands

set PATH=C:\WINDOWS\system32;C:\WINDOWS;C:\WINDOWS\System32\Wbem

"%awp_root193%\Framework\bin\Win64\runwb2.exe"

does this work ?

If not, can you try changing the default language on your systems to be English ?

Thanks,

Win

Falcon posted this 2 weeks ago

Sorry, Do I have to enter the commands in this way, three different commands
set
PATH=C:\WINDOWS\system32;C:\WINDOWS;C:\WINDOWS\System32\Wbem
%awp_root193%\Framework\bin\Win64\runwb2.exe


Or only two commands
set PATH=C:\WINDOWS\system32;C:\WINDOWS;C:\WINDOWS\System32\Wbem
%awp_root193%\Framework\bin\Win64\runwb2.exe

jcallery posted this 2 weeks ago

Hi Falcon,

2 commands as your second example.

 

Thank you,

Jake

Falcon posted this 2 weeks ago

It says "C:\Program is not recognized as an internal or external command, operable program or batch file"

jcallery posted this 2 weeks ago

it looks like you forgot the quotes around the command:

"%awp_root193%\Framework\bin\Win64\runwb2.exe"

 

Thank you,

Jake

Falcon posted this 2 weeks ago

It still says

 

tsiriaks posted this 2 weeks ago

Can you try changing the default language on your systems to be English ?

Also, try creating a new Windows user account, like abc or xyz and see if that helps.

Thanks,

Win

Falcon posted this 2 weeks ago

I changed the default language and created a new Windows user account but it still gives me the same error

jcallery posted this 2 weeks ago

Hi Falcon,

Could you please click on the "Show Details" and post a screenshot of that from the error message?

 

Thank you,

Jake

 

Falcon posted this 2 weeks ago

I also changed the performance in "High Performance NVidia Processor"

jcallery posted this 2 weeks ago

Hi Falcon,

Could you please click on the "Show Details" and post a screenshot of that from the error message?

 

Thank you,

Jake

jcallery posted this 2 weeks ago

Hi Falcon,

Additionally your graphics card drivers are very old.  Please update your nvidia drivers to the latest version from their website.

 

Thank you,

Jake

 

Falcon posted this 2 weeks ago

Ok, I'll update the drivers

jcallery posted this 2 weeks ago

Hi Falcon,

Additionally, can you please copy and paste the contents of the demo.<hostname>.log file in this directory into this thread:

c:\users\<your user name>\AppData\Local\Temp\.ansys

 

Thank you,

Jake

 

Falcon posted this 2 weeks ago

Sorry I don't know why but I can't find it. Can you check if the directory is correct ?


I also have this similar directory 

jcallery posted this 1 weeks ago

Hi Falcon,

Those all have "Application Data" instead of app data with the exception of the last one.

If you type in:

%LOCALAPPDATA%

into the address/path bar where does it take you?

 

Thank you,

Jake

Falcon posted this 1 weeks ago

Ok I found the right folder and there are two text documents as you can see 

The first one says

-------------------------------------------- NORMAL STARTUP 2019/05/10 21:24:03 ---------------------------------------------

 

ANSYS Licensing Interconnect version 1.9.7 (20181112) for winx64.  Updated at ANSYS Release 2019 R1.  Started on 2019/05/10 21:24:03 by Giovanni@pc-università:winx64 with pid 7720.

(C) 2007 - 2019 ANSYS, Inc.  Unauthorized use, distribution, or duplication is prohibited.

Built Using FlexNet Publisher v11.13.1.4 build 179569 x64_n6

Built Using OpenSSL 1.1.0i  14 Aug 2018

 

-----------------------------------------------------------------------------------------------------------------------------

 

Please note that entries in this debug log have the following format:

 

TIMESTAMP              ACTION              FEATURE                    REVISION (BUILD DATE)             A/B/C/D                 W/X/Y/Z   PID:MPID:APP:USER@HOSTLATFORMISPLAY                                    SOCKET:IP           

 

Licenses statistics:

--------------------

A is the number of licenses requested by this ACTION.

B is the number of licenses used by this USER.

C is the number of licenses used by all users.

D is the number of licenses available in the local license pool.

 

License server performance statistics:

--------------------------------------

W is the number of currently connected client applications.

X is the maximum number of connected client applications.

Y is the unique serial number of this client application.

Z is the number of all client applications served by this Licensing Interconnect server.

 

-----------------------------------------------------------------------------------------------------------------------------

2019/05/10 21:24:03    INFO                ANSYSLI_CMD=C:\Program Files\ANSYS Inc\ANSYS Student\Shared Files\Licensing\winx64\ansysli_client.exe -nodaemon -demo -log C:\Users\Giovanni\AppData\Local\Temp\.ansys\demo.log

2019/05/10 21:24:03    INFO                ANSYSLI_INITIALIZATION_FILE=No initialization file found.

2019/05/10 21:24:03    INFO                ANSYSLI_PRODORD_FILE='C:\Program Files\ANSYS Inc\ANSYS Student\Shared Files\Licensing\prodord\ansysli.prodord.xml'

2019/05/10 21:24:04    INFO                ANSYSLI_DEMO_PORT=2314 

2019/05/10 21:24:04    INFO                ANSYSLI_CLIENT_IDLE_TIMEOUT=10

2019/05/10 21:24:07    INFO                Ready to accept connections.

2019/05/10 21:24:07    CLIENT_ACCEPT                                                                                            1/1/1/1                                                                              65540:127.0.0.1     

2019/05/10 21:24:07    CLIENT_CONNECT                                                                                           1/1/1/1   7680:7680:ANS_WB:Giovanni@pc-università:winx64                             65540:127.0.0.1     

2019/05/10 21:24:08    CHECKOUT            ANS_WB (SHARED MODE)            19.3 (2018.1112)             1/1/1/1                 1/1/1/1   7680:7680:ANS_WB:Giovanni@pc-università:winx64                             65540:127.0.0.1     

2019/05/10 21:27:59    CLIENT_EXIT                                                                                              0/1/1/1   7680:ANS_WB:Giovanni@pc-università:winx64                                  65540:127.0.0.1     

2019/05/10 21:27:59    CHECKIN             ANS_WB (SHARED MODE)            19.3 (2018.1112)             1/0/0/1                 0/1/1/1   7680:7680:ANS_WB:Giovanni@pc-università:winx64                             65540:127.0.0.1     

2019/05/10 21:28:12    INFO                License server shutdown is complete. Thank you.

 

-------------------------------------------- NORMAL STARTUP 2019/05/11 18:136 ---------------------------------------------

 

ANSYS Licensing Interconnect version 1.9.7 (20181112) for winx64.  Updated at ANSYS Release 2019 R1.  Started on 2019/05/11 18:136 by Giovanni@pc-università:winx64 with pid 9508.

(C) 2007 - 2019 ANSYS, Inc.  Unauthorized use, distribution, or duplication is prohibited.

Built Using FlexNet Publisher v11.13.1.4 build 179569 x64_n6

Built Using OpenSSL 1.1.0i  14 Aug 2018

 

-----------------------------------------------------------------------------------------------------------------------------

 

Please note that entries in this debug log have the following format:

 

TIMESTAMP              ACTION              FEATURE                    REVISION (BUILD DATE)             A/B/C/D                 W/X/Y/Z   PID:MPID:APP:USER@HOSTLATFORMISPLAY                                    SOCKET:IP           

 

Licenses statistics:

--------------------

A is the number of licenses requested by this ACTION.

B is the number of licenses used by this USER.

C is the number of licenses used by all users.

D is the number of licenses available in the local license pool.

 

License server performance statistics:

--------------------------------------

W is the number of currently connected client applications.

X is the maximum number of connected client applications.

Y is the unique serial number of this client application.

Z is the number of all client applications served by this Licensing Interconnect server.

 

-----------------------------------------------------------------------------------------------------------------------------

2019/05/11 18:136    INFO                ANSYSLI_CMD=C:\Program Files\ANSYS Inc\ANSYS Student\Shared Files\Licensing\winx64\ansysli_client.exe -nodaemon -demo -log C:\Users\Giovanni\AppData\Local\Temp\.ansys\demo.log

2019/05/11 18:136    INFO                ANSYSLI_INITIALIZATION_FILE=No initialization file found.

2019/05/11 18:136    INFO                ANSYSLI_PRODORD_FILE='C:\Program Files\ANSYS Inc\ANSYS Student\Shared Files\Licensing\prodord\ansysli.prodord.xml'

2019/05/11 18:137    INFO                ANSYSLI_DEMO_PORT=8036 

2019/05/11 18:137    INFO                ANSYSLI_CLIENT_IDLE_TIMEOUT=10

2019/05/11 18:13:46    INFO                Ready to accept connections.

2019/05/11 18:13:46    CLIENT_ACCEPT                                                                                            1/1/1/1                                                                              65820:127.0.0.1     

2019/05/11 18:13:47    CLIENT_CONNECT                                                                                           1/1/1/1   5732:5732:ANS_WB:Giovanni@pc-università:winx64                             65820:127.0.0.1     

2019/05/11 18:13:47    CHECKOUT            ANS_WB (SHARED MODE)            19.3 (2018.1112)             1/1/1/1                 1/1/1/1   5732:5732:ANS_WB:Giovanni@pc-università:winx64                             65820:127.0.0.1     

2019/05/11 18:15:27    CLIENT_EXIT                                                                                              0/1/1/1   5732:ANS_WB:Giovanni@pc-università:winx64                                  65820:127.0.0.1     

2019/05/11 18:15:27    CHECKIN             ANS_WB (SHARED MODE)            19.3 (2018.1112)             1/0/0/1                 0/1/1/1   5732:5732:ANS_WB:Giovanni@pc-università:winx64                             65820:127.0.0.1     

2019/05/11 18:15:40    INFO                License server shutdown is complete. Thank you.

Falcon posted this 1 weeks ago

The second one says 

 

-------------------------------------------- NORMAL STARTUP 2019/05/10 21:24:16 ---------------------------------------------

 

ANSYS Licensing Interconnect version 1.9.7 (20181112) for winx64.  Updated at ANSYS Release 2019 R1.  Started on 2019/05/10 21:24:16 by Giovanni@pc-università:winx64 with pid 3992.

(C) 2007 - 2019 ANSYS, Inc.  Unauthorized use, distribution, or duplication is prohibited.

Built Using FlexNet Publisher v11.13.1.4 build 179569 x64_n6

Built Using OpenSSL 1.1.0i  14 Aug 2018

 

-----------------------------------------------------------------------------------------------------------------------------

 

Please note that entries in this debug log have the following format:

 

TIMESTAMP              ACTION              FEATURE                    REVISION (BUILD DATE)             A/B/C/D                 W/X/Y/Z   PID:MPID:APP:USER@HOSTLATFORMISPLAY                                    SOCKET:IP           

 

Licenses statistics:

--------------------

A is the number of licenses requested by this ACTION.

B is the number of licenses used by this USER.

C is the number of licenses used by all users.

D is the number of licenses available in the local license pool.

 

License server performance statistics:

--------------------------------------

W is the number of currently connected client applications.

X is the maximum number of connected client applications.

Y is the unique serial number of this client application.

Z is the number of all client applications served by this Licensing Interconnect server.

 

-----------------------------------------------------------------------------------------------------------------------------

2019/05/10 21:24:16    INFO                ANSYSLI_CMD=C:\Program Files\ANSYS Inc\ANSYS Student\Shared Files\Licensing\winx64\ansysli_client.exe -loc 7680 -log C:\Users\Giovanni\AppData\Local\Temp\.ansys\local.pc-università.7680.log -nodaemon -logtype VERBOSE

2019/05/10 21:24:16    INFO                ANSYSLI_INITIALIZATION_FILE=No initialization file found.

2019/05/10 21:24:16    INFO                ANSYSLI_PRODORD_FILE='C:\Program Files\ANSYS Inc\ANSYS Student\Shared Files\Licensing\prodord\ansysli.prodord.xml'

2019/05/10 21:24:16    INFO                ANSYSLI_LOCAL_PORT=2318 

2019/05/10 21:24:16    INFO                ANSYSLI_CLIENT_IDLE_TIMEOUT=10

2019/05/10 21:24:16    INFO                Ready to accept connections.

2019/05/10 21:24:17    CLIENT_ACCEPT                                                                                            1/1/1/1                                                                              64:127.0.0.1        

2019/05/10 21:24:17    CLIENT_CONNECT                                                                                           1/1/1/1   ANS_WB:Giovanni@pc-università                                              64:127.0.0.1        

2019/05/10 21:28:16    CLIENT_SHUTDOWN                                                                                          0/1/1/1   ANS_WB:Giovanni@pc-università                                              64:127.0.0.1        

2019/05/10 21:28:29    INFO                License server shutdown is complete. Thank you.

 

 

-------------------------------------------- NORMAL STARTUP 2019/05/11 18:13:53 ---------------------------------------------

 

ANSYS Licensing Interconnect version 1.9.7 (20181112) for winx64.  Updated at ANSYS Release 2019 R1.  Started on 2019/05/11 18:13:53 by Giovanni@pc-università:winx64 with pid 4560.

(C) 2007 - 2019 ANSYS, Inc.  Unauthorized use, distribution, or duplication is prohibited.

Built Using FlexNet Publisher v11.13.1.4 build 179569 x64_n6

Built Using OpenSSL 1.1.0i  14 Aug 2018

 

-----------------------------------------------------------------------------------------------------------------------------

 

Please note that entries in this debug log have the following format:

 

TIMESTAMP              ACTION              FEATURE                    REVISION (BUILD DATE)             A/B/C/D                 W/X/Y/Z   PID:MPID:APP:USER@HOSTLATFORMISPLAY                                    SOCKET:IP           

 

Licenses statistics:

--------------------

A is the number of licenses requested by this ACTION.

B is the number of licenses used by this USER.

C is the number of licenses used by all users.

D is the number of licenses available in the local license pool.

 

License server performance statistics:

--------------------------------------

W is the number of currently connected client applications.

X is the maximum number of connected client applications.

Y is the unique serial number of this client application.

Z is the number of all client applications served by this Licensing Interconnect server.

 

-----------------------------------------------------------------------------------------------------------------------------

2019/05/11 18:13:53    INFO                ANSYSLI_CMD=C:\Program Files\ANSYS Inc\ANSYS Student\Shared Files\Licensing\winx64\ansysli_client.exe -loc 5732 -log C:\Users\Giovanni\AppData\Local\Temp\.ansys\local.pc-università.5732.log -nodaemon -logtype VERBOSE

2019/05/11 18:13:53    INFO                ANSYSLI_INITIALIZATION_FILE=No initialization file found.

2019/05/11 18:13:53    INFO                ANSYSLI_PRODORD_FILE='C:\Program Files\ANSYS Inc\ANSYS Student\Shared Files\Licensing\prodord\ansysli.prodord.xml'

2019/05/11 18:13:53    INFO                ANSYSLI_LOCAL_PORT=8051 

2019/05/11 18:13:53    INFO                ANSYSLI_CLIENT_IDLE_TIMEOUT=10

2019/05/11 18:13:54    INFO                Ready to accept connections.

2019/05/11 18:13:54    CLIENT_ACCEPT                                                                                            1/1/1/1                                                                              7828:127.0.0.1      

2019/05/11 18:13:54    CLIENT_CONNECT                                                                                           1/1/1/1   ANS_WB:Giovanni@pc-università                                              7828:127.0.0.1      

2019/05/11 18:158    CLIENT_SHUTDOWN                                                                                          0/1/1/1   ANS_WB:Giovanni@pc-università                                              7828:127.0.0.1      

2019/05/11 18:15:51    INFO                License server shutdown is complete. Thank you.

 

tsiriaks posted this 1 weeks ago

I forgot, have you tried changing your machine name to be English ?

jcallery posted this 1 weeks ago

Hi Falcon,

Could you please change the name of your PC from pc-università to something without the "à" character.

 

Thank you,

Jake

Falcon posted this 1 weeks ago

Finally it seems to work !!! I changed the language before but it didn't work. I tried to change the name of my computer and it works !!!.
Really thank you to all of you

tsiriaks posted this 1 weeks ago

That's excellent news !

Thanks for the update.

Win

Show More Posts
Close