Product and CAD Configuration Manager - No Products Displayed

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  • Last Post 2 weeks ago
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ScottHumphreys posted this 3 weeks ago

I have installed ANSYS for students 19.2. I can run workbench but when I try to enter the DesignModeler to create geometry it fails and says "The geometry editor was closed abnormally". I have seen several other threads discussing a similar issue, and I have uninstalled, reinstalled, changed file names, etc. as suggested. When I run the Product and CAD Configuration Manager and select Configure Products and CADs, no products are displayed at all, which makes me think there is something wrong with the installation.

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tsiriaks posted this 2 weeks ago

Hi ScottHumphreys,

Check your installation directory (e.g., C:\Program Files\ANSYS Inc  or   C:\Program Files\ANSYS Inc\ANSYS Student) and see if you have the file named install.err. If so, please post its content here.

Thanks,

Win

ScottHumphreys posted this 2 weeks ago

Hi Win,

There doesn't seem to be a file with that name in the installation directory.

jcallery posted this 2 weeks ago

Hi ScottHumphreys,

Please make sure your graphics drivers are up to date, and that you have the High Performance Card set as the default.  For example if running an nvidia card:

Nvidia Control Panel -> Manage 3D Settings -> Global Settings -> Preferred graphics processor -> High Performance NVidia Processor

 

If that doesn't help please send a screenshot of each tab of from the dxdiag.exe application:

Start -> Run -> DxDiag.exe

 

Thank you,

Jake

ScottHumphreys posted this 2 weeks ago

jcallery posted this 2 weeks ago

Hi ScottHumphreys,

Your Nvidia and Intel drivers are very old.  Please update those to the newest versions.

Once complete, reboot, then set the following:

Open Nvidia Control Panel -> Manage 3D Settings -> Global Settings -> Preferred graphics processor -> High Performance NVidia Processor

 

Thank you,

Jake

ScottHumphreys posted this 2 weeks ago

Thanks Jake, I'll try that now.

ScottHumphreys posted this 2 weeks ago

I have updated the drivers and rebooted. The same issue still exists. It seems like it must be to do with the way it is installed. Nothing is shown in the Product and Cad Configuration as if it doesn't recognise that I have the different applications?

ScottHumphreys posted this 2 weeks ago

I also cannot find any of the ANSYS applications by using the search bar in Windows. I have to locate the ANSYS folder and run from there.

jcallery posted this 2 weeks ago

Hi ScottHumphreys,

 

Please try deleting C:\Program Files\ANSYS Inc  or   C:\Program Files\ANSYS Inc\ANSYS Student

Then reinstall, but make sure you right click on the installer and select "Run As Administrator"

 

Thank you,

Jake

 

ScottHumphreys posted this 2 weeks ago

Should I extract the files to a specific destination? Or is the default (C:\Users\NAME\Downloads) OK?

jcallery posted this 2 weeks ago

Any local location should be fine. 

 

Thank you,

Jake

 

ScottHumphreys posted this 2 weeks ago

The installation window says "Installation Complete. Please review the above information." Can I click Exit now or will it close automatically? That may be a stupid question but I'm getting very frustrated so want to make sure everything is done correctly.

jcallery posted this 2 weeks ago

Please post a screenshot of the screen.  Also please click on the "Show Detailed Progress Log" button, and paste in the contents of that log.

 

Thank you,

Jake

 

ScottHumphreys posted this 2 weeks ago

ScottHumphreys posted this 2 weeks ago

>>>--------------------------------------->

Start Installation: Wed Dec 5 183:52 2018

Revision: Release 19.2

 

Platform specifics:

Windows

Username of Installer: LAPTOP\scott

User Has Administrator Privileges

C:\Users\scott\AppData\Local\Temp\ans_install_tmp19636\instcore.exe -usetempdir C:\Users\scott\AppData\Local\Temp\ans_install_tmp19636 -launchdir C:\Users\scott\Downloads\ANSYSACADEMICSTUDENT_192_WINX64 -admin

Initial mount directory:

C:\Users\scott\Downloads\ANSYSACADEMICSTUDENT_192_WINX64

Installation Directory:

C:\Program Files\ANSYS Inc\ANSYS Student

 

Windows x64

Chemkin

Forte

FENSAP-ICE

 

 

 

 

Date verification complete...No conflicts found.

 

The installation will copy the prerequisite setup files from the media in case you need to reconfigure later or if you need to configure client machines for products installed to a network share.

This may take a while ...

Successfully copied prerequisites from media.

 

You don't need to install any prerequisites.

 

Reading the installation media contents - please wait.

 

Extraction: C:\Users\scott\Downloads\ANSYSACADEMICSTUDENT_192_WINX64\framewrk\WINX64.7z ...

Extraction: C:\Users\scott\Downloads\ANSYSACADEMICSTUDENT_192_WINX64\instcore\tcl\COMMON.TGZ ...

Extraction: C:\Users\scott\Downloads\ANSYSACADEMICSTUDENT_192_WINX64\instcore\tcl\WINX64.TGZ ...

Extraction: C:\Users\scott\Downloads\ANSYSACADEMICSTUDENT_192_WINX64\common\WINX64.7z ...

Extraction: C:\Users\scott\Downloads\ANSYSACADEMICSTUDENT_192_WINX64\configs\common\WINX64.7z ...

Extraction: C:\Users\scott\Downloads\ANSYSACADEMICSTUDENT_192_WINX64\cpythext\WINX64.7z ...

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Extraction: C:\Users\scott\Downloads\ANSYSACADEMICSTUDENT_192_WINX64\instcore\tk\COMMON.TGZ ...

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Extraction: C:\Users\scott\Downloads\ANSYSACADEMICSTUDENT_192_WINX64\configs\clientlicensing\WINX64.7z ...

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Extraction: C:\Users\scott\Downloads\ANSYSACADEMICSTUDENT_192_WINX64\sec\WINX64.7z ...

Extraction: C:\Users\scott\Downloads\ANSYSACADEMICSTUDENT_192_WINX64\ccm\WINX64.7z ...

Extraction: C:\Users\scott\Downloads\ANSYSACADEMICSTUDENT_192_WINX64\cads\acispara\WINX64.7z ...

Extraction: C:\Users\scott\Downloads\ANSYSACADEMICSTUDENT_192_WINX64\ansys\WINX64.7z ...

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Extraction: C:\Users\scott\Downloads\ANSYSACADEMICSTUDENT_192_WINX64\data\DATA.GZ ...

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Extraction: C:\Users\scott\Downloads\ANSYSACADEMICSTUDENT_192_WINX64\configs\help\WINX64.7z ...

Extraction: C:\Users\scott\Downloads\ANSYSACADEMICSTUDENT_192_WINX64\tp\WINX64.7z ...

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Extraction: C:\Users\scott\Downloads\ANSYSACADEMICSTUDENT_192_WINX64\tp\zlib\WINX64.7z ...

Extraction: C:\Users\scott\Downloads\ANSYSACADEMICSTUDENT_192_WINX64\tp\jre\WINX64.7z ...

Extraction: C:\Users\scott\Downloads\ANSYSACADEMICSTUDENT_192_WINX64\chemkin\WINX64.7z ...

Extraction: C:\Users\scott\Downloads\ANSYSACADEMICSTUDENT_192_WINX64\configs\chemkin\WINX64.7z ...

Extraction: C:\Users\scott\Downloads\ANSYSACADEMICSTUDENT_192_WINX64\forte\WINX64.7z ...

Extraction: C:\Users\scott\Downloads\ANSYSACADEMICSTUDENT_192_WINX64\addincfg\forte\WINX64.7z ...

Extraction: C:\Users\scott\Downloads\ANSYSACADEMICSTUDENT_192_WINX64\configs\forte\WINX64.7z ...

Extraction: C:\Users\scott\Downloads\ANSYSACADEMICSTUDENT_192_WINX64\fensap\WINX64.7z ...

Extraction: C:\Users\scott\Downloads\ANSYSACADEMICSTUDENT_192_WINX64\configs\fensap\WINX64.7z ...

Extraction: C:\Users\scott\Downloads\ANSYSACADEMICSTUDENT_192_WINX64\student\WINX64.7z ...

Extraction: C:\Users\scott\Downloads\ANSYSACADEMICSTUDENT_192_WINX64\license\WINX64.7z ...

 

Successfully created file associations.

RSS is disabled

 

Performing licensing configuration via the following command...

"C:\Program Files\ANSYS Inc\ANSYS Student\Shared Files\bin\winx64\tclsh.exe" "C:\Program Files\ANSYS Inc\ANSYS Student\Shared Files\Licensing\licadmin\scripts\LicAdminMain.itcl" -silentinstallclient -release "19.2" -lang en-us

 

Licensing configuration has completed.

 

Running C:\Program Files\ANSYS Inc\ANSYS Student\v192\commonfiles\configs\winx64\config\AnsConfigCommon.exe

Configuring ANSYS TurboGrid ...

 

Running C:\Program Files\ANSYS Inc\ANSYS Student\v192\commonfiles\configs\winx64\config\AnsConfigTG.exe

Creating Start menu items for ANSYS client licensing ...

Running C:\Program Files\ANSYS Inc\ANSYS Student\v192\commonfiles\configs\winx64\config\AnsConfigWB.exe

Running C:\Program Files\ANSYS Inc\ANSYS Student\v192\Framework\bin\Win64\Ans.DriverSetup.exe

 

*******************************************************************************

NVidia driver installation found.

Driver: 41722

Branch: r417_18

 

No existing profile found for : Ansys Workbench Products

New profile created.

settings:

Enable application for Optimus(0x10f9dc81) = 1

Shim Rendering Mode Options per application for Optimus(0x10f9dc84) = 0

Optimus flags for enabled applications(0x10f9dc80) = 1

applications:

Registering Windowed with the profile.

Registering Console with the profile.

 

No existing profile found for : Ansys ACP

New profile created.

settings:

(0x20335bca) = 0

(0x205f7e3b) = 0

(0x205fb5ab) = 0

applications:

Registering ACP with the profile.

Profile updated.

*******************************************************************************

Running "C:\Program Files\ANSYS Inc\ANSYS Student\v192\RSM\bin\AnsConfigRSM.exe" -encodingUTF8

 

Configuring RSM...

 

 

 

Configuring default RSM and ARC Port numbers for Release 19.2 ...

 

Done!

 

 

 

User has Administrator privileges

 

 

 

----------------------------------------------------------------------------------

 

Creating Start Menu Shortcut for RSM Release 19.2 Configuration...

 

Created Shortcut C:\ProgramData\Microsoft\Windows\Start Menu\Programs\ANSYS 19.2\Remote Solve Manager\RSM Configuration 19.2.lnk

 

Creating Start Menu Shortcut for RSM Release 19.2 Job Monitor...

 

Created Shortcut C:\ProgramData\Microsoft\Windows\Start Menu\Programs\ANSYS 19.2\Remote Solve Manager\RSM Job Monitoring 19.2.lnk

 

Creating Start Menu Shortcut for RSM Release 19.2 Cluster Monitor...

 

Created Shortcut C:\ProgramData\Microsoft\Windows\Start Menu\Programs\ANSYS 19.2\Remote Solve Manager\RSM Cluster Monitoring 19.2.lnk

 

Creating Start Menu Shortcut for ARC Release 19.2 Configuration...

 

Created Shortcut C:\ProgramData\Microsoft\Windows\Start Menu\Programs\ANSYS 19.2\Remote Solve Manager\ARC Configuration 19.2.lnk

Running C:\Program Files\ANSYS Inc\ANSYS Student\v192\commonfiles\configs\winx64\config\AnsConfigANSYS.exe

 

 

Adding write permissions for Users and Administrators group ...

Running C:\Program Files\ANSYS Inc\ANSYS Student\v192\commonfiles\configs\winx64\config\AnsConfigCFX.exe

Running C:\Program Files\ANSYS Inc\ANSYS Student\v192\commonfiles\configs\winx64\config\AnsConfigFLUENT.exe

Configuring ANSYS Viewer ...

Running C:\Program Files\ANSYS Inc\ANSYS Student\v192\commonfiles\configs\winx64\config\AnsConfigSpaceClaim.exe

Configuring ACP ...

 

Running C:\Program Files\ANSYS Inc\ANSYS Student\v192\commonfiles\configs\winx64\config\AnsConfigACP.exe

Configuring Help ...

 

Running C:\Program Files\ANSYS Inc\ANSYS Student\v192\commonfiles\configs\winx64\config\AnsConfigHelp.exe

ANSYS Internet Doc has been configured.

Running C:\Program Files\ANSYS Inc\ANSYS Student\v192\commonfiles\configs\winx64\config\AnsConfigCHEMKIN.exe

Running C:\Program Files\ANSYS Inc\ANSYS Student\v192\commonfiles\configs\winx64\config\AnsConfigFENSAP.exe

Running "C:\Program Files\ANSYS Inc\ANSYS Student\v192\aisol\..\commonfiles\CAD\bin\winx64\Ans.CadInt.CADConfigurationUtility.exe"

 

 

 

Log files is C:\Program Files\ANSYS Inc\ANSYS Student\v192\CADConfigLogs\Latest\CADConfigurationMgr.log

 

MessageLogger.logFilePath is C:\Program Files\ANSYS Inc\ANSYS Student\v192\CADConfigLogs\Latest\CADConfigurationMgr.log

 

ErrorLogger.errorFilePath is C:\Program Files\ANSYS Inc\ANSYS Student\v192\CADConfigLogs\CADConfigurationMgr.err

 

Prerequisites ..... Configure Success

 

SCDM Workbench PlugIn ..... Configure Success

 

 

Installation Complete: Wed Dec 5 189:12 2018

 

<---------------------------------------<<<

jcallery posted this 2 weeks ago

Looks ok with the exeception of:

C:\Program Files\ANSYS Inc\ANSYS Student\v192\CADConfigLogs\CADConfigurationMgr.err

 

Click exit, and post the contents of the the above file.

 

Thank you,

Jake

 

ScottHumphreys posted this 2 weeks ago

There is no file with that exact name in that location. There was a file called "CADConfigurationMgr" in the "Latest" folder at that location. I'll post the contents of that.

ScottHumphreys posted this 2 weeks ago

Installing User:        LAPTOP\scott

Working Directory:      C:\Program Files\ANSYS Inc\ANSYS Student\Shared Files\Licensing

Process Directory:       C:\Program Files\ANSYS Inc\ANSYS Student\v192\commonfiles\CAD\bin\winx64

AWP_ROOT192:             C:\Program Files\ANSYS Inc\ANSYS Student\v192

ANSYS_SYSDIR:            winx64

LOCALE:                  en-us

SILENT:                  False

______________________________________________________________________

______________________________________________________________________

<<AnsCoreObjects Register TLB>>

File:  C:\Program Files\ANSYS Inc\ANSYS Student\v192\aisol\bin\winx64\AnsCoreObjects.tlb

Mode:  Configure

Result:  Success

______________________________________________________________________

<<Part Manager Register TLB>>

File:  C:\Program Files\ANSYS Inc\ANSYS Student\v192\aisol\bin\winx64\DSPartMgr.tlb

Mode:  Configure

Result:  Success

----------------------------------------------------------------------

<<Windows Register>>

File:  C:\Program Files\ANSYS Inc\ANSYS Student\v192\aisol\bin\winx64\ReaderHostU.dll

Mode:  Configure

Exit Code: 0  -- expecting 0

Result:   Success

______________________________________________________________________

<<SpaceClaim PlugIn>>

Successful update of CAD Controller

SCDM  Workbench  PlugIn ..... Configure Success

 

______________________________________________________________________

 

 

___________________________________________________________________________

 

ReadPackageInstallData succeeded.

SpaceClaimEngineering Not Detected

 

Saving to C:\Program Files\ANSYS Inc\ANSYS Student\v192\commonfiles\CAD\CADConfigurationInfo.XML

WriteUpdateConfigurationStatusFile Update Success

 

ScottHumphreys posted this 2 weeks ago

I notice it says "SpaceClaimEngineering Not Detected"...

jcallery posted this 2 weeks ago

That should be fine, as SpaceClaim Engineer is a different product from Ansys SpaceClaim.

Please give it a shot and see if things work better for you now.

 

Thank you,

Jake

 

ScottHumphreys posted this 2 weeks ago

It's still not working  

jcallery posted this 2 weeks ago

What anti-virus/security software are you using?

ScottHumphreys posted this 2 weeks ago

Windows Defender

ScottHumphreys posted this 2 weeks ago

I have had it disabled throughout this process.

jcallery posted this 2 weeks ago

Ok, just to make sure we are still on the same page,

Do you now see Ansys in the start menu?

You can still open workbench correct?  

It crashes when you try to open Mechanical/Mesher, is this still correct?

 

Can you also open a command prompt (Start -> Type cmd -> Click Command Prompt)

Then at the prompt type:

set path

Please post a screenshot of that screen.

 

Thank you,

Jake

 

ScottHumphreys posted this 2 weeks ago

"DesignModeler takes several minutes to open.

•When DesignModeler opens, the dialog: ANSYS Workbench - Select desired length units does not display.

•In Tools > Options panel > DesignModeler > Units, the panel shows two identical preference settings labeled Length Unit.

These symptoms are most likely to occur if Windows Defender is installed and running. There have been reports that Microsoft Windows Defender removes the localhost setting from the C:\Windows\system32\drivers\etc\hosts file. See the instructions in FAQ Question 5"

 

Could this be the same issue?

jcallery posted this 2 weeks ago

It could be yes.

Can you paste in the contents of that file?

 

Thank you,

Jake

ScottHumphreys posted this 2 weeks ago

I can open Workbench. I can find it in the program list in the start menu. It aborts when I try to open DesignModeler from Geometry.

ScottHumphreys posted this 2 weeks ago

jcallery posted this 2 weeks ago

Are you connected to a VPN?

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