student v 19.2 quits right after loading

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andrew posted this 3 weeks ago

Hello, I loaded student version 19.2.looks like all of the files are there. But when I launch the 19.2 workbench,  I get the 19.2 graphic logo, and then within a second or two the  application quits. I have un-installed and re-installed several times and the same result.

Any idea what is going on?

Kindest regards

Andrew

 

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tsiriaks posted this 3 weeks ago

Hi Andrew,

Can you try to capture the screenshot of the pop-up and post it here ?

Do you have any other ANSYS version installed ?

What is the OS version of your machine ?

Thanks,

Win

andrew posted this 3 weeks ago

Hello Win,

thanks for your reply,

I am running Windows vers 1803, 64 bit ops x64 based processor. I have an old vers 18.1, that shows up in my  app list but i cannot uninstall. 

i cant capture the pop-up since it flashes open then closes within a second or 2. It is not a graphic error message, rather its the 19.2 ANSYS graphics window. "19.2" bold letters with a fancy silver background. ive done the 19.2 install a few times with the same result. 

 

my goal is to model the vibration of "bow bounce", i'm a beginner violin player.

thanks

Andrew

 

tsiriaks posted this 3 weeks ago

Hi Andrew,

Do you have install.err file under your installation directory (e.g., C:\Program Files\ANSYS Inc , or C:\Program Files\ANSYS Inc\ANSYS Student  )

Thanks,

Win

andrew posted this 3 weeks ago

Hello Win,

the last time I installed it ,  it said successful install, no error file. I m trying to install it again. 

will keep you posted. Thanks very much,

Andrew

andrew posted this 3 weeks ago

Hello Win,

I've attached the diagnostic file and the licences status file

below is the install progress log.

>>>--------------------------------------->

Start Installation: Thu Nov 29 16:55:12 2018

Revision: Release 19.2

Platform specifics:

Windows

Username of Installer: DESKTOP-BPEQJ55\andrew

User Has Administrator Privileges

C:\Users\andrew\AppData\Local\Temp\ans_install_tmp11540\instcore.exe -usetempdir C:\Users\andrew\AppData\Local\Temp\ans_install_tmp11540 -launchdir C:\Users\andrew\AppData\Local\Temp\Temp1_ANSYSACADEMICSTUDENT_192_WINX64.zip -admin

Initial mount directory:

C:\Users\andrew\AppData\Local\Temp\Temp1_ANSYSACADEMICSTUDENT_192_WINX64.zip

Installation Directory:

C:\Program Files\ANSYS Inc\ANSYS Student

Windows x64

Chemkin

Forte

FENSAP-ICE

Date verification complete...No conflicts found.

The installation will copy the prerequisite setup files from the media in case you need to reconfigure later or if you need to configure client machines for products installed to a network share.

This may take a while ...

Successfully copied prerequisites from media.

You don't need to install any prerequisites.

Reading the installation media contents - please wait.

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Successfully created file associations.

RSS is disabled

Performing licensing configuration via the following command...

"C:\Program Files\ANSYS Inc\ANSYS Student\Shared Files\bin\winx64\tclsh.exe" "C:\Program Files\ANSYS Inc\ANSYS Student\Shared Files\Licensing\licadmin\scripts\LicAdminMain.itcl" -silentinstallclient -release "19.2" -lang en-us

Licensing configuration has completed.

Running C:\Program Files\ANSYS Inc\ANSYS Student\v192\commonfiles\configs\winx64\config\AnsConfigCommon.exe

Configuring ANSYS TurboGrid ...

Running C:\Program Files\ANSYS Inc\ANSYS Student\v192\commonfiles\configs\winx64\config\AnsConfigTG.exe

Creating Start menu items for ANSYS client licensing ...

Running C:\Program Files\ANSYS Inc\ANSYS Student\v192\commonfiles\configs\winx64\config\AnsConfigWB.exe

Running C:\Program Files\ANSYS Inc\ANSYS Student\v192\Framework\bin\Win64\Ans.DriverSetup.exe

*******************************************************************************

Driver settings not implemented for this configuration.

*******************************************************************************

Running "C:\Program Files\ANSYS Inc\ANSYS Student\v192\RSM\bin\AnsConfigRSM.exe" -encodingUTF8

Configuring RSM...

Configuring default RSM and ARC Port numbers for Release 19.2 ...

Done!

User has Administrator privileges

----------------------------------------------------------------------------------

Creating Start Menu Shortcut for RSM Release 19.2 Configuration...

Created Shortcut C:\ProgramData\Microsoft\Windows\Start Menu\Programs\ANSYS 19.2\Remote Solve Manager\RSM Configuration 19.2.lnk

Creating Start Menu Shortcut for RSM Release 19.2 Job Monitor...

Created Shortcut C:\ProgramData\Microsoft\Windows\Start Menu\Programs\ANSYS 19.2\Remote Solve Manager\RSM Job Monitoring 19.2.lnk

Creating Start Menu Shortcut for RSM Release 19.2 Cluster Monitor...

Created Shortcut C:\ProgramData\Microsoft\Windows\Start Menu\Programs\ANSYS 19.2\Remote Solve Manager\RSM Cluster Monitoring 19.2.lnk

Creating Start Menu Shortcut for ARC Release 19.2 Configuration...

Created Shortcut C:\ProgramData\Microsoft\Windows\Start Menu\Programs\ANSYS 19.2\Remote Solve Manager\ARC Configuration 19.2.lnk

Running C:\Program Files\ANSYS Inc\ANSYS Student\v192\commonfiles\configs\winx64\config\AnsConfigANSYS.exe

Adding write permissions for Users and Administrators group ...

Running C:\Program Files\ANSYS Inc\ANSYS Student\v192\commonfiles\configs\winx64\config\AnsConfigCFX.exe

Running C:\Program Files\ANSYS Inc\ANSYS Student\v192\commonfiles\configs\winx64\config\AnsConfigFLUENT.exe

Configuring ANSYS Viewer ...

Running C:\Program Files\ANSYS Inc\ANSYS Student\v192\commonfiles\configs\winx64\config\AnsConfigSpaceClaim.exe

Configuring ACP ...

Running C:\Program Files\ANSYS Inc\ANSYS Student\v192\commonfiles\configs\winx64\config\AnsConfigACP.exe

Configuring Help ...

Running C:\Program Files\ANSYS Inc\ANSYS Student\v192\commonfiles\configs\winx64\config\AnsConfigHelp.exe

ANSYS Internet Doc has been configured.

Running C:\Program Files\ANSYS Inc\ANSYS Student\v192\commonfiles\configs\winx64\config\AnsConfigCHEMKIN.exe

Running C:\Program Files\ANSYS Inc\ANSYS Student\v192\commonfiles\configs\winx64\config\AnsConfigFENSAP.exe

Running "C:\Program Files\ANSYS Inc\ANSYS Student\v192\aisol\..\commonfiles\CAD\bin\winx64\Ans.CadInt.CADConfigurationUtility.exe"

Log files is C:\Program Files\ANSYS Inc\ANSYS Student\v192\CADConfigLogs\Latest\CADConfigurationMgr.log

MessageLogger.logFilePath is C:\Program Files\ANSYS Inc\ANSYS Student\v192\CADConfigLogs\Latest\CADConfigurationMgr.log

ErrorLogger.errorFilePath is C:\Program Files\ANSYS Inc\ANSYS Student\v192\CADConfigLogs\CADConfigurationMgr.err

Prerequisites ..... Configure Success

SCDM Workbench PlugIn ..... Configure Success

Installation Complete: Thu Nov 29 17:22:40 2018

<---------------------------------------<<<

 

tsiriaks posted this 3 weeks ago

I think your ANSYS installation is fine.

Do you have any security or anti-virus software on the computer ? If so, can you try temporarily turning all of them off ?

What if you try launching Workbench with 'run as admin' ?

Open Task Manager , then try to see if the processes AnsysFWW.exe, RunWB2.exe, and ansysli_client.exe show up even just a fraction of second.

Thanks,

Win

 

andrew posted this 3 weeks ago

Hello Win,

I will try these suggestions.

Thanks very much.

Andrew

 

andrew posted this 3 weeks ago

Hello Win,

i tried opening ANSYS with and without anti-virus , both with and without run as admin.

I saw: Ansys workbench and RunWB2.exe 

I did not see: AnsysFWW.exe and ansysli_client.exe

Thanks very much.

Andrew

tsiriaks posted this 2 weeks ago

Hi Andrew,

In your Windows search type 'event viewer' , then launch that app.

Custom Views -> Administrative Events -> Wait for a bit and it will show you the list of all of the events that occurred on your systems. Look at the timestamp and see if there is any event happened around the same time that you tried to launch ANSYS. If so, go into each of those events and post the screenshots of the 'General' box here.

Thanks,

Win

andrew posted this 2 weeks ago

Hello Win,

Thanks for your suggestions. Below is the result of the Admin Events. I re-launched the application.

Faulting application name: AnsysFWW.exe, version: 19.2.0.0, time stamp: 0x5b577136

Faulting module name: ucrtbase.dll, version: 10.0.17134.319, time stamp: 0x40b70dec

Exception code: 0xc0000409

Fault offset: 0x000000000006cea8

Faulting process id: 0x2070

Faulting application start time: 0x01d4890fc6465509

Faulting application path: C:\Program Files\ANSYS Inc\ANSYS Student\v192\Framework\bin\Win64\AnsysFWW.exe

Faulting module path: C:\WINDOWS\System32\ucrtbase.dll

Report Id: 4774db03-0460-4557-9855-cbacac9c5a2a

Faulting package full name: 

Faulting package-relative application ID: 

Best Regards,

Andrew

Attached Files

tsiriaks posted this 2 weeks ago

Hi Andrew,

Make sure you don't have any applications running , then try open up the Device Manager -> Display adapters

If you only have Intel graphics here, open up its properties -> Driver , then try 'Roll Back Driver'. If that doesn't help, try 'Update Driver'

If you also have some dedicated graphics card like Nvidia or AMD, try going to their corresponding website and look for the latest driver for your card and install it.

Thanks,

Win

andrew posted this 2 weeks ago

Hello Win,

I only have an Intel graphics card. The 'Roll Back Driver' is grayed out. I did an 'Update Driver' and it indicated it was the latest. driver.

 

thanks very much

Andrew

 

jcallery posted this 2 weeks ago

Hi Andrew,

This could be caused by missing prerequisites.  

Please make sure you have the latest Universal C Runtime installed.

This usually comes with Windows updates.  I would check to see if your windows updates have been succeeding, and make sure you are running the latest version of windows 10.

You could try installing this manually if you wish:

https://www.microsoft.com/en-us/download/details.aspx?id=48234

 

Thank you,

Jake

jcallery posted this 2 weeks ago

Also please review this link:

https://support.microsoft.com/en-us/help/2999226/update-for-universal-c-runtime-in-windows?ranMID=24542&ranEAID=a1LgFw09t88&ranSiteID=a1LgFw09t88-OKAh3ir_TxijaT6CvSvcgA&epi=a1LgFw09t88-OKAh3ir_TxijaT6CvSvcgA&irgwc=1&OCID=AID681541_aff_7593_1243925&tduid=(ir_Vo3SWG3zq3ElxDGRlF1uoXj:UkjVbQxzB0DeRM0)(7593)(1243925)(a1LgFw09t88-OKAh3ir_TxijaT6CvSvcgA)()&irclickid=Vo3SWG3zq3ElxDGRlF1uoXj:UkjVbQxzB0DeRM0.

 

Thank you,

Jake

andrew posted this 2 weeks ago

Thanks very much  Jake, will try this

Andrew

andrew posted this 2 weeks ago

Hello Jake, Im currently running Windows 10  64 bit OS, .looks like i am upto date on windows updates.

currently have Windows 10, version 1803

 

Thanks

Andrew

 

jcallery posted this 2 weeks ago

Hi Andrew,

If you could, please try installing the Universal C Runtime from that link, and let me know how it goes.

 

Thank you,

Jake

andrew posted this 2 weeks ago

Hi Jake,

I'm not sure which one to run? when i open the zip file,  there are several files:

X64-based Windows 8.1 requires S14 update(KB2919355), Windows Server 2012 R2:

Windows8.1-KB2999226-x64.msu

X86-based Windows 8.1 requires S14 update(KB2919355):

Windows8.1-KB2999226-x86.msu

Arm-based Windows 8.1 requires S14 update(KB2919355):

Windows8.1-KB2999226-arm.msu

X64-based Windows 8, Windows Server 2012: 

Windows8-RT-KB2999226-x64.msu

X86-based Windows 8:

Windows8-RT-KB2999226-x86.msu

Arm-based Windows 8: 

Windows8-RT-KB2999226-arm.msu

x64-based Windows 7 SP1 or greater, Windows Server 2008 R2:

Windows6.1-KB2999226-x64.msu

X86-based Windows 7 SP1 or greater:

Windows6.1-KB2999226-x86.msu

X64-based Windows Vista SP2 or greater, Windows Server 2008: 

Windows6.0-KB2999226-x64.msu

X86-based Windows Vista SP2 or greater, Windows Server 2008: 

Windows6.0-KB2999226-x86.msu

Thanks for your help,

Andrew

jcallery posted this 2 weeks ago

Hi Andrew,

Go here:

https://www.microsoft.com/en-us/download/details.aspx?id=48234

 

Click "Download"

 

Thank you,

Jake

 

jcallery posted this 2 weeks ago

Hi Andrew,

Sorry, it looks like that is for versions of windows that are not Win 10.

Please run Start -> Ansys xx -> Product & CAD Config.  Then click on "Check for Required Prerequisites"

Please post a screenshot of the results of that.

 

Thank you,

Jake

andrew posted this 2 weeks ago

Hi Jake,

 

thanks for your suggestion,

here is what i found:

 

Attached Files

andrew posted this 2 weeks ago

Thanks very much for your help, 

Andrew

 

tsiriaks posted this 2 weeks ago

Hi Andrew,

This 'looks' fine.

Can you open up Programs and Features, ref:

https://www.isunshare.com/windows-10/5-ways-to-open-programs-and-features-in-windows-10.html

then scroll down to see those that start with 'Microsoft Visual C++' and take screenshot of all of them (including info on all column) and post it here. 

Thanks,

Win

andrew posted this 2 weeks ago

Hi Win,

 

thanks for your suggestion.I attached the Microsoft Visual C++'  capture.

 

Attached Files

andrew posted this 2 weeks ago

Thanks very much, 

Andrew

 

jcallery posted this 2 weeks ago

Hi Andrew,

Could you open a command prompt and type:

set Path

And post a screenshot of the result.

 

Additionally could you look in the c:\windows\system32 directory and see if there are any .dll files that contain "qt" in their name?

 

Lastly could you please run DxDiag.exe and post screenshots of the System, Display, and Render tabs?

 

Thank you,

Jake

andrew posted this 2 weeks ago

Hi Jake, thanks for your help, I attached the results.

Andrew

 

Attached Files

andrew posted this 2 weeks ago

There should be 2 files, I did not see a "render" tab in the DxDiag.exe file, but attached the entire file. 

thanks again,

Andrew

 

tsiriaks posted this 2 weeks ago

Hi Andrew,

What about the output of 

set path

and the check of any dll that has 'qt' in the name under your systems directory ( c:\windows\system32 ) 

 

Aside from these, please try the following under CMD Prompt

"C:\Program Files\ANSYS Inc\ANSYS Student\Shared Files\Licensing\winx64\ansysli_util" -checkout aa_t_i

what is the output of this ?

 

Also, issue the following commands

move %appdata%\ansys %appdata%\ansys.back

"C:\Program Files\ANSYS Inc\ANSYS Student\v192\Framework\bin\Win64\runwb2.exe"

does this make any difference ?

 

If not, I wonder what you would see from running this command

"C:\Program Files\ANSYS Inc\ANSYS Student\v192\Framework\bin\Win64\AnsysFWW.exe"

This is not a correct way to launch Workbench (or anything) but if your AnsysFWW.exe is ok, you should get the same error as me.

 

Thanks,

Win

andrew posted this 2 weeks ago

Hi Win,

 

attached is the summary for the dll question.

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