unable to install Student 2020 version

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  • Last Post 02 June 2020
mrpatras posted this 02 June 2020

Hi, my name is Michael. I try installing the student 2020R1 and it seems that I cannot start the program. giving errors:

An unexpected error has occurred: The following required addins could not be loaded: Ans.SceneGraphChart.SceneGraphAddin. The software will exit.
--- System.AggregateException: The following required addins could not be loaded: Ans.SceneGraphChart.SceneGraphAddin. The software will exit.

--- System.DllNotFoundException: Unable to load DLL 'SceneGraphChart.Components.dll': The specified procedure could not be found. (Exception from HRESULT: 0x8007007F)
   at Ans.SceneGraphChart.Engine.Ans_SceneGraph_Bootup(Object p_iConfiguration, Object p_iErrorHandler)
   at Ans.SceneGraphChart.Engine..ctor(IConfiguration p_config, IErrorHandler p_errorHandler)
   at Ans.SceneGraphChart.SceneGraphAddin.Load(AddinLoadContext context)
   at Ansys.Core.Addins.AddinManager.setupAddin(String path, String name, AddinBase addin)
   at Ansys.Core.Addins.AddinManager.LoadAddin(String name, String path)

I run Win7 x64

I would kindly appreciate help in this regards

rwoolhou posted this 02 June 2020

I don't think we support Win7 any more, it's not on the supported list and may explain the missing dll's?

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